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Business Profile

Restoration Companies

The Crawlspace Crew
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for The Crawlspace Crew's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/31/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Crawlspace Crew took over ************************ also known as ARC which is who we hired August 2024 to provide ******************** services to our home after a faucet broke and leaked water causing damage to our basement. In November 2024, *** was acquired by The Crawlspace Crew. After the company take over, ****** (our contact) with ARC and The Crawlspace Crew, ghosted us and did not fulfill their commitment for the job and left us with an unfinished project. After several attempts to reach ****** at ARC and the manager of The Crawlspace Crew, the company and workers would NOT return phone calls, emails or texts. As a result, we were forced to hire another company to finish the job that ARC/The Crawlspace Crew were obligated to. ARC/The Crawlspace Crew cost us several hundreds of dollars for structural engineer work that THEY requested to be done of which we had to pay out of our own pocket which was NOT an authorized expense. Their unprofessional manner in how they conduct business especially on existing projects is NOT acceptable and should be held accountable for the additional the costs incurred as well as the additional 4 months it took us to finally get the repairs done and complete the project that THEY were originally hired to do.

      Business Response

      Date: 05/05/2025

      We purchased Advanced Recovery's assets and Mr. ******** project was nowhere to be seen in their ongoing accounts. ********************** had no information on this situation until we got a call from Mr. ****** and we have reached out to *********************** on his behalf many times since we have made contact to help him resolve this issue.

      This was not a project that we did and was not money we were paid or owe. It has nothing to do with The Crawlspace Crew other than being a helpful entity in reaching Advanced Recovery who is still an active entity, themselves.

      Please remove the dispute as it is being resolved on the proper lines with the right group and we are doing all we can to help Mr. ****** resolve his issues with Advanced Recovery.

      Customer Answer

      Date: 05/07/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

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