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Business Profile

Sports Medicine

RestorePDX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports Medicine.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was referred to this place by my primary care doctor. It took three months and multiple telephone calls to make my appointment. I was told that imaging had to be received before an appointment could be made. Finally, after three months, I received a telephone call and told that imaging had been received and that an appointment could be made so I made one for 1/13/23. I show up to the appointment only to discover that I was scheduled to see the wrong type of doctor, and that this doctor was unprepared for my appointment. Additionally, no imaging was on hand or had been received. I was told that I would have to make a follow up appointment to see the correct doctor and that imaging would have to be received. Now, this place is charging me $571.00 for this appointment that they made for me with the wrong doctor and no imaging. Not only a complete waste of time and effort, but unethical and outrageous in my opinion.

    Business Response

    Date: 02/28/2023

    We pride ourselves on providing excellent and responsive care to all of our patients. Unfortunately, access to imaging or other information from treating providers is sometimes delayed. Although this was out of our control, we still feel badly and apologize for any inconvenience this may have caused the patient. In light of the complaint, we conducted a thorough review and determined that RestorePDX did not bill the patient for the visit. Although the patient received an insurance explanation of benefits form that form was not approved by the insurance carrier and the patient was not billed for any balance. We called and left messages for the patient to explain that there was a misunderstanding about the bill, but have not heard back from the patient. We would be happy to discuss this matter with the patient and rectify any misunderstanding. 

    Customer Answer

    Date: 03/01/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************

RestorePDX is NOT a BBB Accredited Business.

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