We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tenant Screening

Windman Inc, DBA National Tenant Network - Northwest
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Windman Inc, DBA National Tenant Network - Northwest's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Windman Inc, DBA National Tenant Network - Northwest has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ever since a hard inquiry was put on my credit report, my credit has been destroyed in the matter on months.

      Business Response

      Date: 11/20/2023

      We responded to this person's complaint via email. We let her know that we are unable to modify a credit report, and to remove the inquiry she needs to contact the credit bureau directly. We provided a link to the credit bureau she needs to contact. One inquiry will not "Destroy" a credit report. More than ten might. 

      When you apply for a rental property, the property manager will pull a credit product which is a hard pull. This is an expected action, and the applicant signs an application giving the property manager permission to do so. It is similar to buying a house or car. Credit history is evaluated in each of these instances. 

      I'm sorry the person is frustrated, and hope that she will contact the credit bureau for help. 

    • Initial Complaint

      Date:10/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company has a shady and questionable business model where the tenant (consumer) pays for their own report but the report is owned by the real estate agency. The tenant is not provided the same digital access rights to their own report as the agent.I had a terrible experience with this company where one of the real estate agents asked me to apply for a rental property which was already rented out. I paid for the *** report but now I was at the mercy of the agent to use the report for a different property, using their agency services only. I wanted to apply to a different property but the agent created all sort of troubles in sharing the report until I escalated and threatened to report it as a fraud. The other option was to pay *** again for another report.The worst part of the experience was the customer service of *** and their indifference to my problem. Because they received my money through the real estate agency, they couldn't care less for me as a consumer. First, they kept quoting secure server and privacy laws while not allowing me to see my own report in digital format through portal/email. I asked that if the portal is not secure to see my report, how come they take my sensitive information as inputs through the same portal? At this point, customer care started raising voices and telling me this is the policy. The only way they offered my report was through physical mail in ***** business days. In a competitive rental market, this timeframe is essentially useless. This scenario was technically fraud conducted on their online portal but *** representatives couldn't care less. They refused to take any ownership of the issue and didn't offer any escalation or reporting option within ***. They kept on saying that agency owns the report and I cannot get access to my own data due to their policy. The consumer of the report should have the same digital access rights to their own report. Anything less than that, is facilitating fraud on their portal.

      Business Response

      Date: 10/09/2023

      *************************

      NTN - Northwest 

      Good evening, 

      This office did not handle the reports or this tenant. We are located in ****** and service ****** and **********. This person needed to place this complaint against our ********** location - NTN ********** / ********
      PO Box 1023
      Turnersville, ** 08012

      The tenant is correct that they can receive a copy of their reports in the mail, or they could go to *********************************************** to see their reports instantly for free. 

      I hope this is helpful information. 

      Sincerely, 

      *************************

      NTN - Northwest 

       

    Windman Inc, DBA National Tenant Network - Northwest is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.