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Business Profile

Motel

Hunters Hot Springs Resort

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reserved three nights at this hotel 9/2/22-9/5/22 for a total cost of $320.76 through Booking.com approx. 5 months ago and paid for it with card ending in ****. I received a phone call today stating they were canceling my reservation with Booking.com but I could re-book with them for $225 a night (total was $769). I was told by Booking.com they could not do this, but I received an email from San the manager stating he had canceled my reservation and would offer $175 per night; which is still over $200 more than my current reservation. He states that there was an error in pricing which is not true. Labor Day weekend is a big weekend in Lakeview and basically he has waited until all other hotels are booked and then over charging for his hotel. If the price was really wrong why wasnt I notified when I booked 5 months ago. Plus now I purchased concert tickets in May for the event concert in Lakeview; which are non-refundable. I have no place to stay unless I accept if offer which I believe is illegal. I called the Chamber of Commerce of Lakeview who said he is notorious for pulling this type of shenanigan. My sister and I have planned this trip for months with other family members and now we cannot attend. We live in *******************, we are 64 and 71 and he has ruined our vacation; and cost us over $25O in concert tickets that cannot be refunded. It is a disgrace that he would pull this weeks before we were supposed to leave. I am attaching reservation for 3 nights at $320.76 and the concert tickets purchased that I would like refunded due to his negligence on doubling the cost of our room.

Hunters Hot Springs Resort is NOT a BBB Accredited Business.

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