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Business Profile

Medical Spa

Fitness 1440 - Lebanon, OR

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Spa.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally signed a contract with this company on March 10, 2023 with an end date of October 9th, 2024. At some point I did a 90 day payment freeze, which means my contract should have ended January 2025. However I was charged for another month on February 10th, 2025. In my contract it states that my membership will NOT auto renew. It also says nothing about a 30 day cancellation notice when the contract ends. The manager put in a 30 day cancelation notice today 2-10-25. However they refuse to refund the money they took for the month of February, since my contract should NOT have been renewed, I should not have been charged $32.99 for another month.

    Customer Answer

    Date: 02/20/2025

    I am writing to let you know that the business did indeed give me a refund several days after I contacted them and BBB. However, they did continue to email me about a pause instead of a cancellation, so I would just ask for no further contact from them at this time as my email back to them requesting my conctact info be removed from their server never got a response. 
    Thank you for your time.

    ****** ******

Fitness 1440 - Lebanon, OR is NOT a BBB Accredited Business.

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