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Business Profile

Airport Transportation

Caravan Airport Transportation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airport Transportation.

Complaints

This profile includes complaints for Caravan Airport Transportation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Caravan Airport Transportation has 2 locations, listed below.

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    • Caravan Airport Transportation

      1148 SE Galley Ct Lincoln City, OR 97367-1901

    • Caravan Airport Transportation

      433 N Highway 101 Lincoln City, OR 97341-9801

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, 3 family members needed to get from our home in ************ ****** to the airport (***) in ********. I recommended Caravan Shuttle (CARAVAN AIRPORT TRANSPORTATION registry number 031111-92) believing they would have a clean, safe, friendly ride to the airport as I have received in multiple rides. They did make it to the airport in ******** per shuttle schedule. The next day my daughter called to say both her and her brother were triple charged. Based on a party of three, I assumed an honest clerical error, so suggested they contact the shuttle service to get a credit (again three people paying for seven seats?). The request was forwarded to the driver who indicated they were not to get a refund even though he knew what occurred. My family, now frustrated and believing the predatory business practices were a normal business approach, asked me to contact the shuttle company. I reached out and had a very unsettling discussion with the driver who spoke as a company spokesperson would, but indicated the reservations and payments were correct and no money would be returned. During this time of pandemic and travel restrictions and businesses/people struggling it is hard to imagine this making sense to anyone. I am still hopeful the company will change and start acting as an honest company would. We are willing to look at legal action and/or reaching out to the debit card/visa for some consumer protection but prefer to not take a legal response; instead would like to pay for what was received and not what the shuttle driver interpreted. Note that there is no way the charges (specifically amount) made against the card were not authorized, rather the card number was used to purchase a single ticket in each instance for each rider (each person has same last name/start/time/destination with separate card) 3 people contacted, purchase single ticket (indicating a part of three traveling) charged for seven seats not three. Thank you, - ****

      Business Response

      Date: 10/09/2022

      Our service requires guests input their travel details through our online reservation system to claim a booking. We do this to prevent errors made by representatives. This means that whoever is creating the reservation takes responsibility for the information they provide. 


      The system is not programmed to anticipate what the guest is trying to accomplish, only what is supplied by the user. 


      I have included below the details of the reservations provided by guests N.K., A.K. and P.K. (names omitted). 


      Each reservation was made using a different name, email and credit card.

      On Oct. 2, we received the following reservations: 
          11:29am N.K. "n************[email protected]" Total in group 3

          11:30am P.K. "p*******[email protected]" Total in group 1

          11:43am A.K. "al********[email protected]" Total in group 3



      P.K. was charged for only one seat, as she indicated only one guest in her party. Had each guest indicated one in their party, they would not have been responsible for the fare of three seats.


      By stating three each in their parties, N.K. and A.K. each claimed that many seats. The software is not programmed to anticipate user's needs, only calculate what is input to the system. These numbers are used to determine the number of seats still available for other guests to reserve.


      We often have families traveling together with multiple guests in each party wanting the fares charged to their individual cards. Because of this, when the driver printed his manifest, the multiple guests with the same last name raised no red flags.   


      By claiming these three seats each, other guests were unable to reserve transportation on the shuttle for that date, Oct. 3,2022. Of the 14 seats in our **** Transit, N.K., A.K. and P.K. had reserved seven of them. There were seven other guests traveling on the shuttle that day. With 14 seats claimed whether intentional or in error, no other guests were able to reserve.  




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