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Business Profile

Art Gallery

Freed Gallery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Art Gallery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/09/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am an avid art collector. I stopped in Freed gallery and purchased several items totaling over $3000. One item was a blown glass vase at $2300 +/-. After I made the purchase, I was interested in acquiring more work so I contacted the artist and their prior business partner and found out that his vases top out at $1400, meaning the gallery overcharged me by nearly $1000. I have attempted to contact the gallery owner; she will not respond. I got a NASTY email from the salesperson that helped me that day, when it wasn't even his situation, it was more on the owner of the gallery. I told them I want my money back OR to be compensated for the over charge and they will not respond. I will file a small claims lawsuit should going through the BBB can't resolve the problem.

    Business Response

    Date: 10/24/2022


    Hello,

    Please see *********************************** invoice for her purchases at Freed Gallery. The complaint ID is ********.

    All the best,
    *** Freed

    Customer Answer

    Date: 10/25/2022

     
    Complaint: 18189490

    I am rejecting this response because: The gallery is not providing any resolution, only a copy of the receipt, which is not a resolution, it's a copy of a piece of paper! As I have told the gallery own via email in the past is that I would like to bring the piece back for a refund. It has never been out of the box that they packed it in. A refund is what is acceptable to me as I was significantly overcharged for the item. I buy a lot of art, I was just at a gallery in ***** ********** today and purchase 5 pieces. This gallery could have saved me as a customer if Ms. ******************** would have handled the situation, but since she refused to even call me, I would like a refund, in full, for the piece. I have shopped at dozens of galleries and this has never happened before, not ever, I have had ********** with any other gallery other than hers. It's too bad she handled it so poorly, she could have saved a customer and a good one! So for her just to send a copy of the receipt makes no sense and in fact shows how unprofessional she really is. At this point, nothing other than a full refund for the 1 piece is acceptable.
    Thank you for your time.

    Sincerely,

    *******************************

Freed Gallery is NOT a BBB Accredited Business.

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