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Business Profile

Hotel Reservation

Pelican Shores Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My sister and I and our mom have been coming to ************ and Staying at the Pelican Shores Inn for at least 15 years. We love(d) the place!!! We hadn't been there since 2019, due to Covid, etc. so it was time to go again. We decided to take mom and celebrate her 91st birthday. We arrived on ********. We always take our own food as we order a room with a cook top. So first off, the stove top burners would not heat up!! A guy came (learned later it was the manager) and banged around and got them going. Other complaints about the room are: The gas fireplace timer would not automatically turn off. Had to get up at 1:00 a.m. and turn it off. The bathroom fan timer would not turn off automatically as well. No plastic cups in the bathroom for tooth brushing. All motels have those!!!! Not this one anymore!! The sliding patio door would not close and lock without massive slamming, and pulling it toward you to latch. No shoe bristle brush outside for cleaning sand off shoes. No DVD player! There always used to be one! We took a DVD of a funeral of my mom's sister to watch on a bigger screen. Couldn't do it! They said you have to sign into your own account now to watch movies, etc.. Kitchen amenities were beyond scarce. We had to share a steak knife as there were only two! When we got home, my sister called and talked to someone at Westover Inns and he did not care about any of our complaints and told us to go find a new place!! We felt some type of refund was in order. On arrival, my sister and I asked to have each of our credit cards charged for one each for the two nights. My sister's card got the full bill. So, that was another phone call. We paid $259.92 per night. A total waste of good money! We were so surprised at how the place had depreciated in so many ways. So many of the creature comforts were now gone. We will never go back there. We would just like one night's refund as we feel, for what we got, the price was extravagant!

Pelican Shores Inn is NOT a BBB Accredited Business.

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