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Business Profile

Resort

Surftides Beach Resort

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stayed at Surftides on Thursday, August 8th, 2024, I paid $230.00 for one night. My expectations for a Hotel is that it is clean, hot water for a bath or shower and TV in my room. Surftides only provided the clean room. The water was barely warm,and the cable was out. When I called about these issues, I was told that they were intermittent and were being resolved. That was a lie, the cable had already been down for two days before I checked in. I would like to at least get half of my payment back, if I had known that they had these issues I would have gone somewhere else, but I was not provided with that option. I feel like this hotel went out of their way to deceive their guests and I don't want them to profit from this deception.

  • Initial Complaint

    Date:01/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We booked a hotel room at ********** Hotel through Booking.com as a gift to my mother. The full amount paid by my credit card at time of booking was $242.41. When she arrived she was told she needed to provide a credit card so she did. Her stay was on October 13, 2023. That same day her credit card was charged $108.11. Once discovered she called ********** and was told that Booking.com didnt send them enough funds so she was being charged the difference. I then contacted Booking.com and after several calls was provided an email link to submit proof of charge to my mothers credit card and told they would research the issue further. They also confirmed that they have fully paid ********** Hotel. On 12/21 I submitted the statement and received a reply a couple of hours later that my request was denied because they reached out to ********** and they said they did not charge the card. My wife then called ********** and requested to talk to a manager and was refused. She then asked for a managers name and was refused. We have submitted our proof of charge again to ********** Hotel. We are requesting a refund of the $108.11 to my mothers credit card.

Surftides Beach Resort is NOT a BBB Accredited Business.

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