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Business Profile

Vacation Rentals

Keystone Vacation Rentals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Rentals.

Reviews

This profile includes reviews for Keystone Vacation Rentals's headquarters and its corporate-owned locations. To view all corporate locations, see

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Keystone Vacation Rentals has 3 locations, listed below.

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    Customer Review Ratings

    3.67

    Average of 3 Customer Reviews

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    Review Details

    • Tim W

      Date: 06/21/2025

      Thank you for another wonderful stay Keystone! Our family enjoyed our annual trip to ************ after the kids begun summer break. Enjoyed time on the beach and at the pool. As always, our home was clean and had everything we needed. The onsite staff were very friendly and we appreciate all the work they put into keeping the building looking nice. Thank you!

    • Tim A

      Date: 06/16/2025

      We have stayed with Keystone recently at the Village at ************ location and has a wonderful stay. The staff were wonderful to work with and helped us on several occasions. Normally, I don't leave reviews, but had noticed several reviews being left by ******** across the internet. What bothers me is ******** is trolling Keystone online which I do find unsavory. Additionally, her review changes on each platform as she refines her story (one review she is caught in an outright lie). We would encourage ******** to do better. My family plans to return soon.

    • Jennifer P.

      Date: 06/05/2025

      I booked a stay with this company for my 20th wedding anniversary and was disappointed by the unprofessional and dismissive communication I received before, during, and after our visit.Before our arrival, I sent this polite inquiry:Hello! My husband and I are looking forward to our visit for our 20th wedding anniversary. Can you please confirm that our dates do not land on a seasonal or holiday rate that will require a 3-night stay, as per stated in your host/HOA rules?This message was never acknowledged or answered.During our stay, I asked three additional, basic questions:1.I asked, Is there an AC unit in this apartment? The response was robotic and dismissive:Most homes along the Oregon coast do not have A/C. Believe the temperature last night dropped to 43 degrees.This reply ignored my concern about daytime heat and didnt offer helpful guidance.2.I asked about checkout procedures, since the confirmation email only listed the time. The response was:There are check out instructions in the Welcome Notebook.They didnt say where the notebook was. We found it later on the kitchen counter, which we hadnt used.3.Upon arrival, I noticed the pilot light in the fireplace was on and asked if it should be turned off before leaving. That question received a polite, helpful response. I appreciated the professional tone from that particular staff member.However, after submitting my guest review, I received this message:********, we tried to be pleasant in our review about you and almost gave you one star due to the ridiculous questions and communication. Suffice to say, we look forward to never hosting you again.This message was unprofessional and uncalled for. My questions were appropriate and respectfully worded. This experience reflects a serious lack of customer service and hospitality standards, and I hope my complaint encourages more respectful communication with future guests.

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