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Business Profile

Brake Equipment

Hawk Pads Direct

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brake Equipment.

Complaints

This profile includes complaints for Hawk Pads Direct's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hawk Pads Direct has 2 locations, listed below.

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    • Hawk Pads Direct

      null Madras, OR 97741-9393

    • Hawk Pads Direct

      380 S 5th St PMB 316 Madras, OR 97741-1352

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/25/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered brake pads and rotors for my 2019 **250 pickup. I used the website selector on the Hawk Pads Direct website by entering the correctly information for my pickup and the site recommended the part number for the rotors. The rotors arrived with the part number matching what is listed in the website. However, the rotors that arrived are for a 10-lug vehicle. And the **250 is an 8-lug vehicle. I contacted the company and called the error to their attention. They replied initially, but refused to respond after asking their initial question. Their website still suggests the same part number for a 2019 F250. So I am unsure as to whether the website information is incorrect, or the part was machined incorrectly. But I suspect anyone placing an order today for an F250 would have the same problem.

      Business Response

      Date: 02/09/2024

      Customer has been issued a full refund without need to return product.  Sorry for the delay when working out the fitment issues.

      Customer Answer

      Date: 02/09/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    Hawk Pads Direct is NOT a BBB Accredited Business.

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