Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The experience renting a uhaul at this location was miserable at best. I was sent to this location due to a mix up with my original reservation. My experience at stay center started as I walked in the door and the gentleman at the counter started shaking his head and asked if I was the one here for the trailer then said its not going to happen. I stated that the agent i spoke with said it would work. He then proceded to begrudgingly "attempt" to run my reservation in his system but in actually he was just canceling my reservation (he admitted to a little later). Then he said it will not allow him to due to my vehicle being incompatible. After about 15 minutes of this gentleman muttering curse words under his breath and shaking his head, I informed him I would step outside and call the agent back that sent me there. As soon as I stepped outside I call the agent as inside the gentleman locked up the location and began trying to leave.While I had the agent on the phone I stepped to the door as that gentleman was leaving accompanied by another younger gentleman. After explaining the the two that the agent is on speaker phone and she sees no issue with the compatibility. The first gentleman muttered a couple "things" and said to bad i already canceled the reservation then continued to try leaving. I spoke to the gentleman #2 about the issue and after convincing him to try he re-entered the location. After another 25 minutes and a significant amount of muttering and cursing from the first gentleman who had walked back inside. The younger gentleman successfully check the trailer out to me and assist in hooking it up to my vehicle.This experience was the absolute worst I have ever been through in any customer service situation.The only thing that was a positive, was the agent I had worked with, she was amazing throughout this endeavor.

  

  Business Response

  Date: 02/27/2023

  This all took place after open hours. We were there settling final sales for the day when he came in. The original rep at the counter honestly tried to help. The customer was frustrated because he had been sent over after failing to get a trailer at the first location. He was very pushy. Cancelling the order was an attempt to reset it because it wanted very odd specifications of the customers vehicle, as in wheel base. I did not know he was outside on the phone with traffic. While closing he said traffic had fixed the problem (still on the phone). I when back in and walked the order through. He was snobby and difficult the entire time I worked with him.

• Initial Complaint

  Date:11/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -On 06/23/2022 at 6:30 pm.-Paid a deposit of $730.00.-************************* (owner) committed to having an AR-15 finished by 08/31/22, at the latest.-Transaction # ******.-08/02 I contacted ***** for an update and he said he had no idea but would " look into it". I never got an update. 09/02 I contacted ***** and was told, "still waiting on parts to come in". Still no real update 10/21 I asked ***** for an update but got zero response.10/28 Again, asked ***** for an update and got no response.11/7 I sent ************************* yet another message, this time informing him that due to his negligence incorrectly handling the sale of a firearm, it had become obvious he had no intention of selling me a firearm and I demanded a refund. I stated that I would continue the refund process on my own if it was not processed within 48 hours of that message. *************************** only reply was " your refund will be processed" with no timeline; it is now past the 48hr window I provided. When a company takes your money and promises to sell you an item, yet keeps your money and does not deliver promised item, that is theft. Based on the actions of the owner ************************* attempting to withhold my deposit for an indefinite amount of time, I'm requesting a full refund.

  

  Business Response

  Date: 11/10/2022

  A deposit of $730 was received. The customer still owed $100. There was no commitment to 08-31-2022 completion date. The primary components had not been manufactured yet, and we had no guarantee of when they would be from the *** company. There were far more communications besides what the customer listed. He joined us for one of our shooting competitions to fly his drone for video footage for us, and practice for him as he was attempting to get into drone imaging for his own business. My point is he was not in the dark with what was happening with us being short on components. As far as never having any intention to sell him a firearm. Why would we not want to sell him one? We are not holding the customer's money. A return was submitted into the system. It will not be available to the customer until the processing company releases it, and the card it was returned to completes the transaction on their end. $730 was returned to the same card that was used to place the down payment. I have no further control of the process.