Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought something on amazon. Needed to return it. They gave me a *** QR code. I dropped it off, and after several days was alerted by amazon that *** was not in possession of the item. I called the location, where an agent refused to look into it, and told me that i needed to ask amazon. This was a *** shipping label. his company. and he wants to **** me off on someone else without even TRYING to look into it. I dont have my receipt but i know when i was there. The other item i dropped off IS showing in their possession so we also couldve used that to determine what time i was there. Cameras WILL show i dropped off two packages. Im now out $35 from my return due to their negligence.

  Business Response

  Date: 02/13/2024

  Amazon has communicated to us that it can take up to two weeks for them to process a return once we've scanned the ** code. They did not allow one business day to pass before calling us to accuse us of theft. As stated on the receipt we gave the customer, which they have misplaced, it says "Contact Amazon for status." If the customer would like for us to look into finding a copy of their receipt, we could try to find it if provided with the original ** code.

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21281004
  
  I am rejecting this response because: I DID call asking for your assistance in how we could look it up.  Your employee refused and said I would have to take it up with amazon, which is who alerted me that they didnt have amybrecord of it being in your possession. They already knew. They said to go to you.  You refused to help. I NEVER accused you of theft. But maybe if you guys offered any actual help, i wouldn't have had to file this.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ************************************* was a customer with ******** for years I had ordered iPhone XR G46 cell phone. I talked to ******** representative supervisor I told him I do not want the iPhone no longer. I went to the ******** ************************** to return the iPhone in the box. The ******** team gave me the tracking number and told me I have to take it to *** so they can deliver it to ******** Warehouse he gave me the tracking number to the iPhone. I went to *** September 8th to drop off the iPhone to the *** desk reception. And I called ******** tell me they have not received the iPhone. I tell them that I returned it to ***. I went into *** discussed the matter and ask him what happened to the iPhone that I drop off to the desk representative that work in customer service that help me on September the 8th. I return to *** and saw the same person which is a representative that work in customer service help me . I asked him why have the packages iPhone was not delivering to ******** Warehouse he asked me what's the tracking number I gave it to him he said it was incorrect he lied to me and he tells me ******** the representative that works there gave me the wrong tracking number. I told him that was the correct tracking number ******** and customer care gave me the correct tracking number. He really .got angry with me and smart yelling at me. I said that's not a way to treat a customer I asked him what's his name he to me I'm not giving my name to you so he said get out my store now. I left he is a very mean person I talk to the manager I gave him my number to call me. He tells me are you sure you're in the right store I said really of course I'm sure I have the tracking number and all the information so I asked him can you call me he never called me I asked the representative and customer care can he roll the camera back he said no he can't and it's only been 2 weeks he said it's deleted he can't go back that far he is a very angry outrageous person He shouldn't be working there and I want to file a complaint against him . In the manager was lying to he never called me. Now I'm stuck with a $600 bill from the iPhone that I turn into *** and they kept it and lied about it. And also. I am a victim of identity theft by ********. My date of birth was bleach my address was bleached my email was bleached my phone number was bleach my iPad was bleached my social security was bleach my health insurance was bleach through ******** data August 26th 2023 and also my credit card was bleached through ******** actually my whole life they had all my information and I want to file a complaint against ******** too thank you very much for sharing my information and have a wonderful day.

  Business Response

  Date: 10/25/2023

  Good Morning,

   

  We spoke to ************************ on the phone prior to her visiting the store with her concern about her phone return. We asked for a tracking number so that we could look into this matter. She provided us with the following tracking number: 1ZX1392Y9018508769. She stated she dropped off the package on September 8, 2023, however, there was no record of the tracking number being scanned into our system at the store. We relayed this information to her and she became upset and accused our employee of theft. She referred to our employee as that "Little Asian Guy With Glasses" and repeatedly accused him of theft. We had to end the conversation at that point. 

  The following interaction was when she visited the store and again provided us with that same tracking number. We pointed out to her that the tracking number she provided was for a package manifested in July of 2023 and that perhaps she was mistaken with another tracking number. At this point we asked her if she still has the receipt for the drop-off. We provide each customer with a drop off receipt unless they decline to take it. She stated she still had the receipt, however, she refused to provide us with it. We asked more than once to see the receipt but she continued to refuse. We kindly explained that she will have to file a claim with *** corporate since we cannot assist any further with this matter without a proof of drop off at the store.

  The last interaction was in the store when she threatened to call the cops on our associates if we didn't provide her with a solution. Once again, we told her without the receipt, there is nothing more we can do at the store level, she will need to file a claim with ***.COM. Not once did our associate or manager treat her disrespectfully. 

  We have attached the tracking details for the tracking number she provided.