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Business Profile

Diesel Repair

Hefflin Mechanical, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Hefflin Mechanical, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hefflin Mechanical, LLC has 2 locations, listed below.

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    • Hefflin Mechanical, LLC

      2779 NE Bunn Rd McMinnville, OR 97128-8218

    • Hefflin Mechanical, LLC

      8089 OR-99W McMinnville, OR 97128

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    • Initial Complaint

      Date:01/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an initial quote on what parts would be on a job and when I received the bill it was substantially more then the original quote and he will not provide proof of purchase or proof of work done to certain parts that could make a big different if the job wasnt done how it was supposed to be. I also got charged for things that I did not receive and I also have a whole text log between us of the original pricing I received and what I got charged. And I have another person that went to him recently and got told they were getting a certain part installed and the one they received was not what was said that was going to be installed. I would just like know if what I have paid for is what I got and also the job was not finished and I recieved the pickup back and was told to put ***** miles on it and bring it back for a valve adjustment and he would finish the other things he didnt do. And he wanted the bill paid in full even though the job is not completed. Also I asked for all of the old parts that were removed to be placed in the bed of the pickup and I only received the old s&b intake off of it and he kept the sinister delete kit, transmission and torque converter with a deep pan, turbo, intake manifold, stock fuel pump, stock fuel filter and housing. The parts that he kept and did not return are worth $2,400-$3,000 and I got charged $550 for an edge cts3 and did not receive one. And the original quote is way off from the bill I received. I also can not get a reply from him asking for receipts. And I am not comfortable taking the pickup back to him for any work and it is currently at a shop getting finished. And I can provide the receipt for that when it is completed. I have more then willing worked with him and every time I ask something that I want to know he turns it around on me like Im the bad guy and trying to s**** him over. I have paid him $11,500 and feel like I have already over paid for what I have received.

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