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Business Profile

Retirement Communities

Manor at Hillside Retirement

This business is NOT BBB Accredited.

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1

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Review Details

  • Rachel H.

    Date: 04/17/2024

    My mother went to Hillside skilled nursing Rehab after a massive stroke last year. They barely tried to get her dressed or out of bed each day. The rehab director at Hillside sometimes just offered her 10 minutes of therapy and gave up without trying different tactics to get her to follow commands. They used a ***** lift instead of trying any other type of apparatus to get her moved from bed to her wheelchair. She had a catheter and feeding tube, with issues swallowing. They told me they were planning to discharge her due to no progress after about 20 days. (I know this is the timeline that billing ******** changes.) While at Hillside, she spent about a week with internal bleeding due to a fall on their watch. This led to hospital placement, allowing me to advocate for an ***************** facility. The hospital asked why she was still in a catheter to which we had no reply, so the hospital removed it - where Hillside wouldve kept her in it. After leaving Hillside, my mom improved immensely. She spent two months at a facility in ********, followed by an elite (hard to get into) rehab called RIO. Without showing up every day, advocating, and speaking out on her behalf, Hillside would have discharged her after 3 weeks due to plateauing. Only because she left Hillside has she been able to retain quality of life. Because of her progress at other facilities, she is now able to:1) walk with a ****** (and sometimes without),2) use both hands (whereas before she couldnt use her right),3) eat independently (before she had a feeding tube)4) use the bathroom (was on a catheter at Hillside)5) communicate through tone and body language (before she struggled to speak)

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