Complaints

This profile includes complaints for Burch's Bookkeeping & Tax Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Burch's Bookkeeping & Tax Service

  Medford, OR 97504

• 

  Burch's Bookkeeping & Tax Service

  301 Crater Lake Ave #C Medford, OR 97504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I became a volunteer executive board member for **********************, located at ******************************************************************* in January, 2022. New board learned that taxes for 2021 had not been filed. The previous board reported that "payroll summary was the only thing provided by bookkeeper". Repeated calls/emails to owner Connie ******************** were not returned. This continued for several months. On January 3, 2023 we were told taxes would be filed in 2 weeks: this did not happen. On May 1, 2023 office manager, *********************, and I met with Ms. ********************* She said the person that did our books had quit and that she (Ms. ********************* was swampd. She said she was missing payroll statements so she was given access to our bank account. She said that she was making us her priority. On April 2 another board member, ***************** and I met with Connie. She repeated that an employee had quit and they were behind. When asked if we could file an extension, she informed us that "you don't have to file because you are a non-profit organizaion". We hired a new bookkeeper on April 10. On May 1 ***************** and I met with Ms. ******************** again and gave her a flash drive to download our files. On May 23, I again asked if taxes were done and asked if she needed any further information. She did not say she needed anything. On June 5, I contacted her again (taxes had not been filed) and said we needed to have our records returned as we hired a new bookkeeper. June 5 we had not been given our information. August 7 we got the flashdrive but were unable to open it. Sept 5 we informed Ms. ******************** that we received a notice from the *** re: no taxes being filed. Ms ******************** said she had been in an accident, was in hospital, skilled nursing facility that didn't have internet, and was now wheelchair bound. Nov 6 we got profit/loss statements for 2021-2022 and new bookkeeper was able to file. Due to late filing, the *** is charging $5929 for 2021 and $4200 for 2022. I sent appeal to *** on Jan. 23

  Business Response

  Date: 01/28/2024

  The situation was a little more complex and complicated than ******************** states. There is much more to the story. They will need to provide us the letters showing the penalties and give us the opportunity to apply for our own forgiveness to see if they can be resolved that way. Otherwise, we will pay what is our portion of those penalties. Not all of that is on us. They did NOT originally hire us to do anything other than payroll and bookkeeping, which is all we ever charged for. They did NOT provide the payroll reports we needed from the bookkeeper before us, so we couldn't file that return. We have many clients we provide payroll services to who do not use our company to prepare their taxes. We have companies for whom we prepare taxes and they have payroll done elsewhere. There is no one size fits all here. This is a "he said, she said" situation, so I am not going to rehash it here. I have yet to get back to the office. I was in a skilled nursing facility from Memorial Day  to mid July, and have been recuperating and working remotely from my home office. I will return next week, part time, to the ******* office, still in a wheelchair.

  BTW, they should not have included their POA in this complaint. That's a breach of confidentiality. I have all the emails regarding this situation. It was May 23, 2023 before we got all of the information we requested to file the returns. The next week, I had my accident, and was unable to work from a SNF (skilled nursing facility). My last communique with ******************** is below.

   

  -----Original Message-----
  From: Connie Morris <***********************************************************************>
  To: ******************* <*******************>
  Sent: Sun, Apr 30, 2023 5:53 pm
  Subject: Re: Cascade Pool
  Please bring a thumb drive and a check for $540.33. That is your outstanding balance through the date books are done. We will copy our records for you and hand you the stack of emails between ******* and ****. We can't do our job unless your give us what we ask for. Good luck with your new bookkeeping firm.
  
  

  Customer Answer

  Date: 01/29/2024

  I received the response to my complaint #******** from the owner of ******* Bookkeeping today.     I have over 50 pages of copies of emails, summaries of meetings we had with the owner, Connie ********************,  and emails from Ms. ******************** in which she stated that our taxes would be completed in 2 weeks.   I would like to send these to someone at the Better Business Bureau if possible.  Please let me know if there is a mailing address or please have someone call me and let me know the best way to share the informaiton.  My number is ************.  Thank you for your rapid response to my complaint.  ************************;