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Business Profile

Collections Agencies

General Credit Service, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for General Credit Service, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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General Credit Service, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/29/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debit with Auto Sales and Services. I do not have a contract with General Credit Services. They have failed to provide me with an original contact as requested.

      Business Response

      Date: 11/30/2023

      Dear ****************

      I believe you have filed your complaint against the incorrect agency.  We do not have an account for you in our system, nor do we have Auto Sales and Service as a client.  There are several agencies with similar names to General Credit Services.  We are General Credit SERVICE (not plural) located in ******. 

      Regards

      ***************************

      President

      Customer Answer

      Date: 11/30/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:12/15/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business Website and pay portal does not actively show a presentation of the debt owed for a debt collection company. General Credit Service, *** misrepresents how much is owed to them and make it impossible to pay the correct amount when trying to become debt free from their company. In October of **************************************************************************************************************************************************** debt. I went to their online website which they encourage and paid my account in full zeroing out the balanced represented on their website. I now believed I was debt free from them and they would quit harassing me and charging me additional fees. At this point my original medical bill had been doubled. Having cancer three times in my life I was familiar with online web portals and medical bill management. On November 30th, I got a call while working. It was from a number I did not have in my phone or recognize. The person refused to identify themselves or the company they were with and insisted I give them my date of birth and ask for no other information. I told them I was uncomfortable and that I would not do so. The call ended.With out sending me any additional paperwork or attempting any other form of contact filed more court fees against me Dec 1st. I now found out today their interest they charge does no reflect on their website or additional fees they may add. I have now paid off my original medical debt and prior fees. They claim I owe $92 in interest now and filed another $68.81 in Court fees against me for a total of an additional $160.81 to pay off my NEW debt with them. Even now on their website it shows I have paid off my original debt. That some how I still owe them $68.81 and when I called they claimed I owe $160.81 which is reflected no where. Please help as they are being dishonest, using bullying tactics and mispresenting information on their points of contacts.

      Business Response

      Date: 12/16/2022

      Dear **************************,

      Our Vice President will be reaching out to you to discuss your concerns. 

      Thank you for informing us of your issues regarding your account with General Credit Service.

      Regards

      ***************************

      President

    • Initial Complaint

      Date:09/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received a letter from them stating we owe $8887.56 to Asante and avista utilities...We have payment arrangements with ****** and we don't have Avista and haven't had Avista I'm more than 5 years and it was paid off when we closed the account... as far as ****** goes we only one around $1000 and we have payment arrangements for that...So either they are trying to scam us out of money or they sent us a bill for someone else.

      Business Response

      Date: 10/06/2022

      Our agency has since been in contact with ********** regarding his account(s) listed for collection.  

    General Credit Service, Inc. is NOT a BBB Accredited Business.

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