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Business Profile

Consumer Finance Companies

Northwest Acceptance Finance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Northwest acceptance repossessed the 2012 *** sportage I leased from them with my account in good standing. I have never failed to make a payment. I have never incurred a last payment fee.They sent an armed repossession agent to repossess the vehicle December 23rd. The day before Christmas eve. I have made every payment to date and The vehicle has been repossessed?I have paid over $3000. So far.

    Business Response

    Date: 01/15/2025

    Here is what Mr. **** told the account manager

    "WE SOLD HIM A LEMON WE WE ARE PREDATORS COME PICK UP THE CAR I HAVE AN ATTORNEY THE CAR ONLY BOOKS FOR $5000 WE SHOULD NOT HAVE SOLD A CAR WITH OPEN RECALLS WE PREY ON THE WEAK WE S**** PEOPLE ON INTEREST RATES DOESN'T WANT THE CAR COME PICK IT UP"

    Mr. **** was late on his payment when he told us to come get his car.

     

    We did as he asked

  • Initial Complaint

    Date:08/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been paying my car loan off for over a year now. My car was repossessed 2 days ago and I was told there is nothing I can do. I was late 1 payment for the whole month and 1 payment for a couple days. I called again today and was told again I had no resolution possible. I asked to speak to her superior and she informed me that she was the manager. I asked if she had anyone overseeing her. She then hung up on me telling me she want my babysitter in making my payments. I am a disabled vet and need my car. I can't afford the remainder of the loan paid in full but I can bring the account current. Please help

    Business Response

    Date: 08/22/2024

    *************************,

    you were given the option to get your car back and still can.

    Unfortunately all late payments & fees would need to be paid, plus repossession costs.

    please contact our office for the total.

  • Initial Complaint

    Date:07/24/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Northwest Acceptance. I do not have a contract with Southern ********************** They did not provide me with the original contract as requested.

    Business Response

    Date: 08/01/2023

    We (Northwest Acceptance) are the original creditor for this debt. SOCS is assisting us in that collection effort. Until it's paid in full it will remain on your credit report as a repossession

  • Initial Complaint

    Date:01/02/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle in 2022. I have always been in contact with them and called them back when they called and made my payments. They do not return phone calls and ******* is a rude $$# &$%#$. She attacks people when you call her back and for some reason, denies ever getting messages you leave. I was in the wrong place at the wrong time and was not reachable and missed my payments. Knowing that I have made my payments and been in contact, that when they got no response something was wrong? Now ***** is owed, no other option available, no car, and oddly they said my personal belongings are not in my car, which I have pictures they were. I had turned ******* and Northwest Acceptance into *** for theft of my personal belongings.

    Business Response

    Date: 01/18/2023

    When your vehicle was repossessed you were over 50 days late and you hadn't returned any of *******'s phone calls since your last payment was made on 10/25/2022. You were able and did pick up you possessions on Jan 4, 2023. Those items were removed from the vehicle and stored on sight. ******* was not aware they were on site because *********** lot attendant stored them. We apologize for the miscommunication. 
    *********************************;
    Northwest Acceptance Corp. 

  • Initial Complaint

    Date:08/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Northwest acceptance has done nothing but played along with the autofraud that is accurate at this company also they refuse to fix anything on my jeep also over pricing my vehicle because it is only worth ********* not ********* because they think by over pricing the vehicle they can sell lemons to those who are disabled also have cancer I like to have this company shut down permanently because no-one else should be hurt by them.

    Business Response

    Date: 08/23/2022

    Unfortunately since we are a finance company, we don't have any control over the sale of your vehicle or terms of your agreement. We simply finance your loan. That being said we do have programs to help with safe repairs. You would need to contact your account manager for that information.

Northwest Acceptance Finance is NOT a BBB Accredited Business.

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