We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hospital

Asante

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital.

Complaints

This profile includes complaints for Asante's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Asante has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Asante

      2650 Siskiyou Blvd Ste 100 Medford, OR 97504-8177

    • Asante

      500 SW Ramsey Ave # 97527 Grants Pass, OR 97527-5554

    • Asante

      2825 E Barnett Rd Medford, OR 97504-8332

    • Asante

      555 Black Oak Dr Ste 310 Medford, OR 97504

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/14/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Asante did not accurately bill my GEHA insurance, as GEHA reports they did not mail the claim to the correct address and did not use accurate billing coding for Prevention. I requested multiple times for Asante to rebill, however, they refused stating that **** needed to REMAIL them an explanation of benefits. Unfortunately, I had no choice but to pay Asante due to lingering threats of going to collections and their inability to properly bill my insurance for preventative care that is 100% covered. Asante was inconsistent with telling me that I had to pay this because it was my deductible, however, no preventative care is ever applied to a deductible or no patient would ever consistently obtain mammograms/colonoscopies/lab work etc. Please properly bill my insurance provider and refund my payment in full.

    • Initial Complaint

      Date:04/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the ** in *********** Asante. Checked in with my Military/VA ID card. I was to be seen for a broken or dislocated ring finger. As I waited, approximately 1.5 hours, the ** filled to capacity with injuries greater than mine. I decided not to stay and checked out with the orderly that was sitting at a desk at the entry doors to tge **. After that day, the Veterans Admin was able to get me into *******************/*************** Orthopedics here in ***********. Asante send me a bill for more than *******. Stating radiology and ** charges. I called Asante, I was told I'm supposed to get authorization from the VA prior to the ** visit. That is untrue. I was never xrayed, nor seen by any physician, nurse or doctor. I view this as Asante attempting to defraud an ******** 100% Disable Veteran. Asante knows this due to having a copy of my VA ID.

      Business Response

      Date: 05/03/2023

      This account has been adjusted to reflect a zero balance.  Our patient has been sent a detailed bill showing this adjustment today.

      Thank you,

      Asante ***************** Services

    Asante is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.