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Business Profile

Legal Services

Legal Document Center LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 28th, 2024 I contacted Legal Documents Center to prepare a document that will remove my husband from a Deed for a house. **** with Legal Documents called me and told me that the charge will be $195.00 - I agreed to pay and gave my **** Credit Card number by phone. **** did not immediately send me the document that was to be prepared for me until after I contacted her by phone on January 31st, 2024, asking for her to email me the document she prepared. At 8:12pm **** with Legal Documents Center did send me the document that she prepared via email in a PFD and Word format. Our business had then been completed. I reviewed my Credit Card Statement and saw that Legal Document center had also charged me an additional $285.00 (twice) on February, 19th, and reversed only 1 of the charges of $285.00. Then Legal Document Center charged me again on February 22nd, 2024. I disputed the charges with my ******************* but they stated that because I did do business with Legal Documents Center, the additional charges of $285.00 & $125.00 would have to be reversed by Legal Document Center. I have been texting/calling and emailing **** with Legal Document Center and only received one response from **** on March 17th, 2024 at 1:54pm with her stating that the charge should only be $195.00. I emailed again and again asking her to explain the additional charges and to please reverse them. I've not received any other emails from **** with Legal Documents nor have I received any returned calls or text messages stating that my money would be returned. I would only like the additional charges of $285.00 and $125.00 reversed. I've attached a PDF file of text communications and a screenshot of the emailed communication between **** with Legal Documents Center and myself regarding the amount I should have ONLY been charged. I've exhausted all avenues to get this resolved. I need help.

    Customer Answer

    Date: 05/01/2024

    ********************* with Legal Document Center did finally respond to my emails stating that she was unable to get the charges reversed. I had to contact "Square" which is the company Legal Document Center used to charge my credit card. After weeks of waiting and trying to get my funds returned, ****** did write in an email that they will work with my bank to get this resolved. Today, I did get a refund in the amount of $125.00 and still waiting for the other amount of $285.00 to be refunded. Neither **** with Legal Document Center nor Square will provide me with info on how the fraudulent charges came to be. Thank you 

Legal Document Center LLC is NOT a BBB Accredited Business.

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