Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired Almighty Movers (AM) over a month before my elderly mother needed to be out of her apartment. The estimate was higher than originally quoted. ****** said the price would go down the more packing got done, materials purchased, furniture sold, etc. prior to his arrival, & to keep sending **************** (which we did). A $700 deposit was due to secure the date. We purchased packing materials, 20 medium size boxes, etc., packed items (which we send photos of). ****** reiterated he'd lower the price the more was done prior to his arrival, but the price remained the same. I texted to ask if it would still go down. No response. The day before our move (3 days before my mother had to be out of her apartment), ****** texted that the main charges covered travel costs, & only a small amount of packing & supplies, which included 10 medium size boxes (I told ************** had plenty of). We had relied on him to pack the rest of my mothers things. He gave us to understood that it would be covered IF we paid more. I told ****** if that was the case I would have hired another mover, likely could not on such short notice, that we were at our *** for moving costs. He told me to hire someone else. Panicked I called him, got his voicemail & pleaded for him to return my calls so we could be on the same page. No response. I asked if I would get my deposit back to hire another mover, but that I would like him to do the job as we'd agreed. He responded busy with another customer & that he'd get asap. A few hours later he said hed refund 1/2 our deposit & that a few hundred more would cover the whole move, & that the deposit was non-refundable. (This was ever mentioned, listed on his invoice, or website. He didn't return my calls or texts begging him to come finish the move. A friend (privy to our conversations) called & reached him on the phone. He promised he would call me back & do the move as agreed, but he didn't call, or show up, & has refused to return the deposit.

• Initial Complaint

  Date:01/19/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made moving from Manhattan to ******* on Dec 31, haven't received my items yet. The delivery was suppose to be Jan 16, but they didn't even wait for an hour . I had already informed them about the time I might be in office. Now, they are not even receiving my calls and I don't know where my stuff is. I want to charge a legal case against them if that's possible, given the mental pressure I am going through and not knowing where my stuff is.