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Business Profile

Property Management

Quality Property Management Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First we had a water leak out in front of our house by the water spiket. My husband dug it up to tell the maintenance man when he called if it was the spiket or coming from the ground. The maintenance man called the next day and came out to fix it. When we got home the hole was bigger and the spiket was completely broke off and our water was turned off and the maintenance man had called to let us know a plumber would be coming to fix it. The plumber finally fixed it but we were sent a bill saying my husband broke off the spiket. I called the office and they said I had to send an email. By then we were in the process of moving out so it took me a minute to do that. We got all moved out turned in our keys moved to another state and then I did it. I got a response back saying they were sending it up the chain and would get back to me. I have never heard from them. Then I got my refund check they took the bill I'm disputing out of the deposit, They also charged me to re-key the unit when I turned in the keys, They charged for a professional cleaner to come when we cleaned to whole thing except the oven, we cleaned it and then cooked in it one night and something boiled over. The neighbors told us their was only someone there for 1 1/2hours one day and it was from the property management place. I emailed them 3 times about the bill and called them 3 times about my refund and they never got back to me.

Quality Property Management Company is NOT a BBB Accredited Business.

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