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Business Profile

RV Repair

Forest River by Camping World

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased travel trailer at RV show on 2/3/24. We were told they offered service in campground where trailer was going to be placed. Had numerous issues with things in trailer, slide was off, fridge stopped working, door would not close properly, speakers and lights not working. In August we started hearing things in ceiling. Reached out to Forest River and let them know something must not have been sealed correctly on trailer and we were hearing things running in ceiling. They agreed to haul it to the shop in ****, ** to look at it. They did not pick up trailer when promised and when they finally got it to shop and looked at it, it was months later. We had meeting with the General Manager, Service Manager, Service Advisor and Tech. We were told by **** that it appeared the trailer was not properly sealed and he could see gaps, by the manufacturer said it will not cover. They talked us into turning it over to insurance who will only pay $5000. The estimate to repair trailer properly came back at $29,000. They gave us cheaper option of not making all repairs and that was $9995.

  • Initial Complaint

    Date:10/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************** purchased 'NEW' closeout of a 2023 in March 2024.The sales pitch indicated that our unit could be repaired at ANY Camping World facility.However, EVERY Camping World or Forest River said that there was a waiting list to have repairs made.This unit was used to view the total solar eclipse in ******During this time we discovered numerous problems with the unit, supposedly to be fixed upon our return from our trip. I uploaded a PDF showing some of these issues. All these issues are 'warranty' repairs....We returned the trailer in the middle of April, 2024.Forest River kept the trailer for 3 full months before we were able to recover it for use ******** August we finally took another trip, of perhaps 200 miles or so to the *************THIS time, we discovered that our refrigerator no longer function. So we used ice boxes instead to keep our food from spoiling.Frustrated, I returned the trailer to Forest River and left it to have the refrigerator repaired.They kept it for about 3 weeks before analysis of our refrigerator problem.I finally got a message from them saying that they were going to work on the problem.They questioned whether this was a warranty repair. My unit has a ONE year warranty.The date was September 18, 2024 when the service manager, ****, left the ********** is now October 1, 2024 and the service is still not ***********, we purchased and accepted the trailer in March of 2024, and Forest River has had it for at least 4 of the 6 months since the initial transaction. This is unacceptable!In my frustration I left a scathing review on 'Yelp' where their service manager requested a 'DM' from me. I sent an email but have heard NOTHING back from them.I am now an 'elder' at 74 years old. I cannot help but wonder how many other people in my age group are being taken by this outfit?Good ************** America 1 year memberships are wasted.

Forest River by Camping World is NOT a BBB Accredited Business.

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