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Business Profile

Senior Services

GroundSpring Associates LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is my fiduciary and payee. From day one this program I'm in has been nothing but problems. It's not for me. I shouldn't be in it because someone wrote a wrong report. Anyways, recently she has submitted, On 2 occasions, wrong amounts without letting me know. She is supposed to send what I tell her to send. They have ruined my excellent payment history with my creditors. Now I had a bill due yesterday. Asked her to send me my money to my account so I could pay the bill. She did not. I told her today I'm running low on food, need to buy groceries, she did not respond or send money. I want her out of my life.but more importantly money to do what I need to take care of. I need the account and routing numbers to my account so I can give to a creditor to pay them. She did not. I don't know what else to do. Please help me.

GroundSpring Associates LLC is NOT a BBB Accredited Business.

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