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Business Profile

Wholesale Musical Instruments

Colin Kyo Bagpipes

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set of bagpipes from ***************************. I sent part of bagpipes to him to do work on it about 1 1/2 yrs ago. I have called him and texted him numerous times. I think I only heard from him 2 times. On November 8 2023, I received an email from **** saying that *************************** had sent me a package. I have not received a package. I called *************************** and he has not gotten back to me at all. That was 2 1/2 months ago. I want my part back from Colin kyo bagpipes. He had told it was finished in October 2023. Please contact Colin Kyo bagpipes. He refuses to reply to my communications. Thank you.

    Business Response

    Date: 02/22/2024

    Dear Better Business Bureau, 

     

    Thank you for bringing this to my attention. I take full responsibility and I apologies completely for the delay in assisting Mr. ******************** He is a wonderful person, and I am terribly sorry I kept him waiting so long to complete his order. I hope he knows that the delay in returning his instrument had no relation to anything personal. He is well thought of, and over the years he has been a fantastic patron.  I have had several trips out of the country in the past 2 years on account of family deaths. Many months spent in *****. I think the experience has left me in a fog with regard to ****************** expectations as well as my own ability to play catch up. 

     

    ************** should have received his blowpipe. The package sat on my desk for a few weeks after I packaged it. The parcel was finally delivered on Friday January 26th. 1Z13X1X10399458782

     

    I have one more item for Bill. A mouthpiece I will post tomorrow. **** can expect to receive the package next week. Please let **** know that I am very sorry for any inconvenience I caused him. My door is always open to Bill. I wish him the very best. *************************;

     

    Thanks again for assisting in this matter. I take full responsibility. Should Bill need anything else I shall make sure he is a priority. My apologies. ***************************************ogsc="black" style="margin: 0px; padding: 0px; font-size: 12pt; font-family: inherit; font-weight: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; border: 0px; line-height: inherit;">

Colin Kyo Bagpipes is NOT a BBB Accredited Business.

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