We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Beverage Distributors

Som Cordial

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beverage Distributors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 2, 2023, I placed an online order (#****) for 8 bottles of drinking vinegar from Som Cordial, something I had done in the past without issue. On this occasion, on 2/7 I received a single package containing 4 bottles of drinking vinegar, instead of the expected 8. The packing slip inside the box said there were 8 bottles, but there were only 4. The box appeared not to have been tampered with in any way to my knowledge, and the *** tracking details were accurate (a single package shipped to me). I contacted the company via an online form they have under a "Contact **" page. I explained what I had received and asked if they were still planning to ship the remainder, or could simply refund me for the missing merchandise. After never hearing a response, I emailed them directly at ********************************** They never responded to either inquiries. I also tried to contact their phone number "************", but the phone kept ringing until a recording said the mailbox was full. I tried calling multiple times over the course of the past 10 weeks but to no avail. I then disputed the charge through my bank but they said that the merchant provided shipping and order information (1Z288A130390419147) which evidently satisfied the credit card company ***** My concern is that this business is no longer operating legally, and that they are able to ship partial orders to unsuspecting customers and taking full payment, with enough of a cover through the shipping company so as to avoid being held liable for this fraudulent activity.

    Business Response

    Date: 05/10/2023

    We have responded to every e-mail **** has sent **, we have attached two separate email chains. He has not responded to us, we have been more than willing to help him with his issues but he has not responded to any emails from **.

     

    Customer Answer

    Date: 05/10/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Som Cordial is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.