Complaints

This profile includes complaints for Ron Tonkin Chrysler Jeep Dodge Ram Fiat's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ron Tonkin Chrysler Jeep Dodge Ram Fiat

  16800 SE Mcloughlin Blvd Milwaukie, OR 97267-4956

  
• 

  Ron Tonkin Chrysler Jeep Dodge Ram Fiat

  4560 SE International Way Ste 209 Portland, OR 97222-4628

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 25, 2025, I brought my 2016 Jeep Wrangler Unlimited Sport (~****** miles) to *** Tonkin ****************** for an oil pressure light that returned after a January 3, 2025 service. They had replaced an oil pressure sensor during that earlier visit, but the warning light came back, so I returned to check for further issues. They told me the oil level was significantly underfilledand they were the last to perform an oil change. I asked them to ensure the vehicle wasnt leaking or burning oil. They later confirmed it wasnt, and that the issue was simply low oil, suggesting negligence during the January service.When I asked them to take responsibility, the service agent claimed synthetic oil naturally burns off after ***** milesdespite ************** 10,000-mile recommendation. When I pointed this out, he shifted blame to me for not checking the oil at 5K miles. I reminded him this wouldnt explain a 4-quart loss. He refused responsibility. I then spoke with the manager, who also deflected, citing a Dodge report (despite my car being a Jeep under 100K miles) and claimed cars lose a quart of oil if driven above 3K RPMs. After two hours, I told them Id escalate to corporate.Later, when I drained the oil myself, it appeared darkas if unchangedand contained metal shards, suggesting internal engine damage from low oil pressure. I now believe the mechanic may have failed to add the proper amount of oil in January and possibly replaced the oil recently to cover it up. The shop has not acknowledged any fault nor offered compensation for the likely engine damage.

  

  Business Response

  Date: 07/09/2025

  Hello,

  See the response to this complaint attached.

  Thank you

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Truck was having key problems in the middle of October. Called dealership to have it looked at was told they were backed up and I would have to leave truck for multiple days and they dont have a rental. Because it is my daily driver I wasnt able to drop it off till I had other arrangements. Took the truck in first open appointment and was told the rf modular was full of water from a rear window leak. I said repair it under warranty. I was told it isnt covered under warranty cause it expired at the first of the month I mentioned I brought this issue up and was told there were no openings for me to bring it in. Said sorry the warranty expired and I would be required to pay to have it fixed. I believe dodge should cover these repairs due to it being out of my control how busy they are and scheduling.

  

  Business Response

  Date: 12/11/2024

  Good evening, 

  Per the BBB's request, the response for complaint ID ******** is attached.

  Thank you!

  Customer Answer

  Date: 12/16/2024

   
  Complaint: 22635991
  
  I am rejecting this response because:  I have repeatedly contacted dodge on this matter and they have told me repeatedly that this is up to the dealership to cover under the warranty.  The number he gave you is the same one that keeps telling me it is up to the dealership to extend the warranty and they have the authorization to do so.  Secondly they only offered the partial coverage after the dodge customer service line told me about it and told me to ask the dealership to submit it.  If they are so honorable and gracious why didnt they mention that right off the bat instead of making me do the leg work.  Lastly the problem found is a known issue on all ram trucks it is a constant known issue to leak in all generation and thus why it should be covered 100 percent by dodge.  It was 11 days out of warranty that leak had been going on for longer than that.  Dodge should cover it 100 percent.  
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:11/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a vehicle from this dealership on February 7, 2023. The young man that helped me very was polite and professional, there was a lot of lack of explanation on the warranty and what coverage I had for this car, a lot of missing information was missed, which I truly disliked. I specifically asked on the same day that I purchased this vehicle if this vehicle was ready to go and diagnosed the answer was yes, but since it needed more cleaning done inside, I ended up picking it up a couple of days after. The whole process of the picking up the car ETC went well. A few months after having this vehicle (about 2 months or so after) I've noticed multiple issues with my ** not working and hearing a clucking noise when I would go over bumps or do turns. I had contacted the service department for this since the salesman that helped me told me too. I did go after him and explained on what was happening and how I've only had this car for such a small amount of time and how I was already struggling with these issues. I had to pay for the ** repairs out of pocket which I should have not had too. Specially since I had that warranty that I purchased. I also had this vehicle breaking down multiple times where the car wouldn't start at all off and on. I called multiple times and explained what was happening which I kept getting ignored, more and more each time. The lack of service is horrible I had to ask for a ride since they told me specifically that I don't qualify for a rental. I had a lot of times where I would call and wouldn't get an answer until I kept calling. The salesman also ignored my concerns and issues I had. The fact that this vehicle gave me so many issues in the first 3 months and I am still dealing with breakages to this day is unbelievable. I had to pay for things out of pocket with other mechanics including towing services, starter replacements and such is insane. I can't rely on a vehicle that was not sold at its 100% on the day of purchase.

  

  Business Response

  Date: 11/21/2024

  Good evening, 

  Per the BBB's request, the response for complaint ID ******** is attached above.

  Thank you!

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The original work order stated between $405 and $700. After them keeping my car for 68 days they charged me near $3000. They won't produce the work order I signed. Even though I asked for it, back in August.I had a tow truck pick it up and taken to another shop, on October 11. They stated on numerous occasions they were working on it and they didn't charge me for that repair. Whichever repair that was, is the question.The check engine light came on immediately when I started it to move it off the property and onto the tow truck. We always felt we had to beware of small businesses. But this dealership is the worst.They also threatened to have my sister arrested for trespassing because she went into the shop and took pictures of the car.I want the $2981.84, for the repairs they didn't do, the cost of the tow, $200, and compensation for being without my car for 68 days. If I had rented a car it would have been $157. per day....that times 68 equals, $10,676. The $240 I paid to Absolute Auto who changed the thermostat that *** Tonkin replaced....they changed and charged me for parts someone else did. The amount of $1114.78 I paid the Portland Best Auto Repair, who fixed my car in 3 days.

  

  Business Response

  Date: 11/01/2024

  Good afternoon, 

  Per the BBB's request, the response for complaint ID ******** is attached along with the referenced exhibits.

  Thank you!

  Customer Answer

  Date: 11/03/2024

   
  Complaint: 22470199
  
  I am rejecting this response because:      this message ONLY states they received a complaint. 
  
  Sincerely,
  
  **** ******

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 22470199
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off my car at 11am on 2/2/24 per the scheduled time. I was told it would be 3-4 days to get the car fixed and I would get word by the end of the day with more information. I was surprised at the diagnostic fee and was told there is only 1 mechanic for my vehicle type. I was never contacted back. I contacted them 3 or 4 times over the next week and kept getting brushed off. On Thursday the 8th I was told I would get a call the next day. I waited until Monday to call back and then was told it was the mechanics day off and they would call me the next day. I did get a call on Tuesday the 13th and got information on what needed to be done and the prices (with labor & parts combined, not detailed). It was a lot of money but again, my car was already there so I said yes. He said the parts would be available on Wednesday. I finally went on Thursday (after calling 2 more times) to pick up the car. I was going to read the paperwork that I needed to sign and was told I just had to sign to get my car so I did. I paid the amount listed here. On the way home I noticed that 2 of my concerns were still a problem. I looked at the detailed receipt the next day (as I needed the rest of Thursday to cool down) and was astonished at what I was charged for. The labor costs were more than double the parts and I was again shocked. I call the complaint number on the receipt and left a message. I was called back just before the person left the office and was told they would call me on Monday the 19th. I called and got no response. I have still not gotten a response today, Tuesday the 20th. I would like to tell the business that this is unacceptable behavior. I felt I had no choice to go anywhere else to fix my car. It was more than 2x the amount of time I was told. The car was not even looked at for a week. I did not get contacted and 2 of the problems are still there. I feel entitled to get a refund of the entire labor portion.

  Customer Answer

  Date: 02/26/2024

  I went to the dealership today after receiving a call on Friday, 2/23, that they would be willing to talk with me. They offered me around $600 for services not provided which I ultimately declined. They were not willing to help financially with any of the incorrect information given before. I still feel I was grossly overcharged and did not feel comfortable leaving my car again. I got a bunch of excuses that did not apply to me and was being made to feel like they were doing me a favor rather than me getting what I should have already gotten. I would like my original request of labor credited back to be honored. 

  

  Business Response

  Date: 03/05/2024

  Good morning, 

  Per the BBB's request, the response to complaint ID ******** is attached above.

  Thank you!

  Customer Answer

  Date: 03/07/2024

   
  Complaint: 21322349
  
  I am rejecting this response because:

  This letter has made me more concerned. It did not address all my issues nor address my initial complaint. I will not be contacting the location as I feel I am being blamed for things I did not do and further blamed for the lack of basic communication and customer service at your location. I am going to dispute through my credit card for the amount of $1195.82 as you would not accept my original amount and I am trying to be polite on my end and pay for what was fixed. 

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off my new Jeep for a ****** mile service and a new windshield under my warranty. Upon pickup of my vehicle I noticed it was left unlocked and broken into. My things were ransacked in the truck and cigar butts were present inside, with a chemical foul odor. All they did was offer to document and clean the vehicle.I ended up having the truck tested for drugs because I have asthma and other medical conditions i did not want to risk my health. The truck tested positive for high levels of methamphetamines and amphetamines present inside the cabin. I talked to ***************** the operations manager at *** Tonkin jeep and he was of no help. Instead of easing of my concerns of my health and understanding my frustrations he wanted to threaten and argue he stated "I'm liable for all damages and I need to talk to my insurance". Does this mean I'm liable for their negligence of not locking my vehicle? I brought up my health concerns to *** on why I cannot take the truck as it's a biohazard, he instead made this remark " There could be meth residue on the front door handle here at the dealership and you touched that." They wanted me to get my vehicle off the dealers lot or be charged as it's " not their problem anymore". I bought this brand new jeep from this dealership brand new hoping they would take care of me whenever I needed a service. I was curious and asked other *** Tonkin dealers if they would take the truck as a trade after a detail and they declined because it's "too much of a liability". During my meeting with ***************** , he acted extremely threatening mad ******* me the whole meeting when I told him I wouldn't take the truck cause it's a biohazard. He called in another manager to stand over me making me extremely uncomfortable. He threatened to charge me $100 a day if I left the truck there even though I can't take it cause my medical condition. I need help getting this resolved please.

  

  Business Response

  Date: 01/18/2024

  Good evening, 

  Per the BBB's request, the response to complaint ID ******** is attached above.

  Thank you!

  Customer Answer

  Date: 02/14/2024

  Hello , this matter is not resolved. I work emergency services and have been unable to respond to messages. This dealership is saying fictitious things and i am still out of a vehicle because of this dealership. Please leave this complaint open. *********************** says i apologized for opening a complaint? Why would i do that ? He just costed me over $65,000.00 , i would never apologize for a dealerships negligence on not locking their vehicles. The reason I left the truck for a week was an attempt to get the windshield replaced, but the dealer never got back to me to help. They just keep saying leave a voicemail but no one would ever get back to me about getting it replaced. 

  

  Business Response

  Date: 03/15/2024

  Good morning, 

  Per the BBB's request, the second response to complaint ID ******** is attached above.

  Thank you!

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21133497

  I am rejecting this response because: I am still without a vehicle due to their negligence on their part. To sympathize with me is not a resolution for the money I have lost due to their inability to lock my vehicle. When i went to picked up the vehicle nothing was locked, regardless of it being locked or not it was damaged due to his negligence to secure my property while it was in their  possession. I tried to call the number for windshield replacement multiple times, and i got no answer. I stopped calling service because they stated they have their own department for that and gave me a different phone number. I did try to call numerous times just not service since they gave me a different number. The reason the vehicle was there for a week was because i was trying to get my windshield replaced with the insurance i bought through the dealership. They never followed up with me and never replaced the windshield, this is why the truck was dropped off as well as an oil change. I ended up with no new windshield , and instead a vandalized jeep full of drug residue and my things missing out of the jeep. 

  I worked hard to be able to afford a down payment for this vehicle, now I have to do it all again due to this dealerships negligence and disregard of my valued possessions. My insurance is not paying out the jeep and not covering the contents, and I'm still making payments.

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/19/23, I dropped my car off at the dealership for a scheduled appointment. For two weeks, no one inspected or worked on my vehicle at all (this was confirmed via a phone conversation with *********************** on 09/28). This was in spite of repair advisor *********************** making it sound like they were working on my vehicle. Finally, on 10/27, I was notified that the vehicle was ready for pickup. I picked up the vehicle just as the dealership was closing. When I got home, I learned of two new issues with the vehicle (that were not present when I dropped it off): the rear right door will not open from the inside, and the ** makes a loud droning sound that literally shakes the vehicle. I have reached out to the dealership to seek resolution.

  Customer Answer

  Date: 11/01/2023

  Greetings. Since filing the report, the dealership and I have reached a reasonable solution and my vehicle is repaired. I request that you close my complaint. 

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoting ***** dollars to replace a transmission. They wanted 700 to take out the transmission and to see if it's a engine problem or transmission i said ok he said it could be a 40 part in the transmission how are they charging me 700 to tell me they don't know what it is but just replace the whole thing. I don't think it's fair to pay $700 to get my car back if they didn't find the problem they are just looking for the most expensive and easiest fix.

  

  Business Response

  Date: 06/27/2023

  Good afternoon, 

  Per the BBB's request, the response to complaint ID ******** is attached above. Please note there are two additional exhibits included above for your review.

  Thank you!

• Initial Complaint

  Date:06/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a 2022 ****** pathfinder on 5/28/2023.Vehicle was sold with a non functioning seat belt and serious failure of the cooling system and was brought to their dealership on 6/3/2023 and dropped off for a proper inspection on 6/5/2023. These are failures that the dealership both overlooked and neglected to fix before selling the vehicle to me. And as such there is no telling how much damage was done to the engine and cooling components before they dumped it on us, it is unreasonable to expect this vehicle to function for any amount of time.We are seeking to have the same year make and model given to us as a replacement as their negligence in failing to inspect the vehicle properly and provide timely repairs has led to selling us a lemon.On top of these issues they lied to my face about having to auction my trade in and immediately sold it for 4 times more than they gave me when I had asked for a reasonable dollar amount.Picture provided was taken of the fluids inside of the coolant reservoir on 6/3/2023 when the vehicle started rough and was making a strange noise on start up.

  

  Business Response

  Date: 06/19/2023

  Good afternoon, 

  Per the BBB's request, the response to complaint ID ******** is attached above. Please note there is also an exhibit attached above for your review.

  Thank you!

  Customer Answer

  Date: 06/19/2023

   
  Complaint: 20171111
  
  I am rejecting this response because:

  Here is the listing for the vehicle which was posted on their website just days after I traded it to them. 

  Seeing as the dealership has refused to provide the actual report for the vehicle purchased I cannot confirm if they were the ones to place the oil in the coolant reservoir and if they did not and simply overlooked it during their inspection there is no way to confirm what other problems they had overlooked.

  The seat belt was immediately made known to ****** when we took it on our initial test drive. 

  It should also be noted that while the vehicle was under their care being serviced for the seat belt. cosmetic damage occured to the passenger rear door and a poor attempt was made to cover it up. Paint was not even matched.

  Sincerely,
  
  *********************************