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Business Profile

School Information

North Clackamas School Dist

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During the last week of the school year, in June 2024, at *********************** School, my son, Ronin, made a $50 deposit to his lunch account. He gave a $50 bill to *** ******, who works for the school district and collects lunch money from the students. The $50 deposit was never reflected in my son's lunch account. His lunch account is still $50 short.Ronin has asked before for receipts for his lunch account deposits. Unfortunately, the school has always refused to provide receipts.The school district and their nutrition services department have been giving me the runaround. Today, I talked with a woman named **** **** who acted like we were talking about Monopoly money, refused to resolve the matter, suggested my son was not credible, refused to even listen to my suggestion that someone may have stolen or embezzled the money, and overall was rude and condescending to me. This is not the way we treat customers in this country. But more importantly, it does not resolve the problem that my son's lunch account is $50 short.

    Business Response

    Date: 09/25/2024

    Dear Mr. ******************* *****-******, the intended respondent of your complaint, has been retired from our school district for many years, so as North Clackamas School District's Community Relations Director, I am responding here.

    I am sorry you have not received a resolution to this complaint. As you may know, the North Clackamas School District is a government agency, not a business. The district has an established complaint process which we encourage you to use to resolve your matter. The process is available on our website at ***********************************************************. I have also attached a complaint form for your convenience.

    Thank you for your cooperation.

    ****** ****

    Community Relations Director

    North Clackamas School District

    ************

North Clackamas School Dist is NOT a BBB Accredited Business.

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