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Business Profile

Senior Services

Prestige Post-Acute and Rehabilitation Center - Milwaukie

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Senior Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in a skilled nursing facility for months after a back surgery for rehab. Insuring my stay, a podiatrist visited me and had to remove my large toe nail due to fungus. He gave the facility instructions to have a recheck in 2-3 months. My family and I were unaware the podiatrist was wanting to recheck my mail to image my toe and ensure the infection had not spread. Unfortunately, they ignored the doctors orders and I developed a severe infection and lost my large toe. We have proof they disregarded instructions and have lied multiple times about compensating me and even tried to hide evidence by withholding medical records.

  • Initial Complaint

    Date:05/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have insurance with ******** and Champ-Va. I have been trying to get Prestige to *******************-Va properly. In order to *******************-Va they need to do this through the electronic system. (EFTPS) ************** does not send checks. I left this facility September 23, 2023. I talked with ******* @ their corporate office ************, she was going to *******************-Va correctly, however that didnt happen. I have called the Milwaukie facility left messages and have not gotten a return call. I do get letters stating they will be sending me to collections. The last one was signed by an RN *****************************? I talked with her and she stated she would have the billing person return my call. That did not happen. I called again, the billing person was not in, she only works there Monday and Tuesday. I was given her number ************. No return call. I called today no one answers the phone, which is typical for this facility. I have talked to Champ-Va numerous times, and they have tried to call the facility as well only to get no results. I dont want to be sent to collections over a $400.00 bill that they wont communicate on or bill correctly. *********************

Prestige Post-Acute and Rehabilitation Center - Milwaukie is NOT a BBB Accredited Business.

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BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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