Complaints

This profile includes complaints for The Table Times Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The Table Times Inc

  524 S Molalla Ave Molalla, OR 97038

• 

  The Table Times Inc

  13235 SE McLoughlin Blvd Portland, OR 97222

• 

  The Table Times Inc

  424 NE 18th Ave, Portland, OR 97232-2882

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 13, 2023 is entered into a contract and paid $1596 for an advertisement in The Takeout times. The ad was never placed, on May 6th 2024 Deenea *****, the ** of the company left me a voicemail stating I would be getting a full refund as there were in fact issues. Today, May 30, 2024 ****** stated she is unable to refund me, per her accounting department. Contract acct number is ***********. This involves advertising, however, my ad was never placed/never ran.

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for advertising at 4 different restaurants that was to be put in take out bags and they are not doing that

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2022, I was contacted by a salesperson at the Takeout Times and sold a paid advertisement in a publication that was supposed to be printed and distributed no later than January 2023 to three different local restaurants. I was contacted a couple of weeks later and sold an "upgraded" ad space, and paid an additional sum of money for this purpose. I called and emailed several times and the publication was delayed until MAY of 2023. I received two of the three publications in my own mailing, but not the third one. Over the next couple of months, a colleague and I ordered takeout from each of these restaurants, and visited two of them on different occasions. Each time, there was NO advertisement included with my order as was supposed to be the case (the ad exposure that I actually paid for). After speaking with management and staff at each of these restaurants, I learned that they either had never heard of the publication, or they had the ads but were never instructed or encouraged or told to distribute the as I was promised they would be distributed. So basically, I paid for a print ad that took months longer than planned to actually publish, and are not being distributed at the volume and to the intended audience that was promised by the company. I have contacted *************** (customer service manager) NUMEROUS **********************, always promised a call back, and never actually getting one. The one time he actually answered the phone, he told me that he would get me a refund, and that he would call me back to confirm the following monday. That day came and left, I never received a call. Since then I have left four additional voicemails and sent an email. This company is in breach of contract. I want my money back at this point. They are a total scam.

  Business Response

  Date: 09/01/2023

  ***************

  
  Production Manager
  The Takeout Times
  13209 *******************************************, 
  *********, ** 97222

  
  9/1/23

  
  To whom it may concern,

  
  We are writing in response to the complaint filed by *********************** regarding the services rendered and compliance of the restaurants.

  
  We have thoroughly investigated the matter and would like to provide the following information:
          1)*********************** entered into a contract with our company to purchase advertising with local restaurants. As per her contract she did not get us her approved artwork until 3//02/23. As per the contract, we request 120 days from that point to produce the product. We delivered 6/01/23 and were within our requested time *********************************************) Our records indicate that the product was produced and delivered as agreed upon in the contract, which we have shown proof of.
          3) We have provided **********************;with proof of production and delivery, including tracking numbers and delivery notices.
          4) The contract signed by **********************;explicitly states that we do not offer cancellations or refunds, particularly for products that have been produced and delivered.
          5) *************** state that they are using said product. 
  

  The Restaurants and original delivery date as well as tracking numbers. 
  

  Bubba's 33 - 06/02/2023
  26340 *****************
  *******************, ** 33544
  9405511206203799798937

  
  Capitol Tacos - 06/02/2023
  *******************************************************************
  9405511206203799769975

  
  O'Briens Irish Pub & Grill - 06/02/2023
  5429 *************************************, ** 33544
  9405511206203799762686
  
  
  We understand that *********************** is not satisfied with the outcome; however, we have fulfilled our contractual obligations by producing and delivering the product as agreed upon. Our company is committed to providing excellent service to all our clients, and we believe that we have met this standard in this case.

  
  We respectfully request that the BBB consider the information provided in this response when evaluating the complaint. Should you have any questions or require additional information, please do not hesitate to contact us.

  
  Sincerely,
  ***************
  Production Manager
  The Takeout Times
  

  
  

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had an unauthorized employee pay The Table Times $499 for ads in a flyer, then The Table Times charged an additional $499 again the next day, so they have $998. First, this was an employee who was not authorized by ownership to place said advertisements; secondly we were charged twice; third, we were in the midst of considering closing the business entirely and have managed to survive temporarily at 50% occupancy; fourth we've never seen how the ad was to display nor its circulation or target; fifth, when ownership learned of ad we reached out to The Table Times and they refused to do anything other than run an ad that they didn't have and we couldn't run due to potential closing while that employee who talked to The Table Times initially had moved home to ****** coincidentally; sixth, we've been calling The Table Times repeatedly and leaving messages the past month an no one will return our calls. We are requesting our $998 be refunded immediately. ***********************, ****** *********, **... ************