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Business Profile

Water Analysis

Merrill Water Systems LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Analysis.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 17th, 2023, I purchased a home in the *********** community in ******, ******. I was told that the home used well water, serviced by Merrill Water systems. My neighbors informed me that the water was often shut off, due to punctures in the water lines, construction, or other issues. They advised me to bring in outside water, as it was often unsafe to drink. I contacted ****** ******************** on March 27, 2023 and asked him to send me a bill, and to include me in all communications regarding our well and community systems such as boil water notices. He told me to go to his website and make a payment there. I went to the website and the site asked me to make a "paypal donation" in the amount of my water bill, plus a service fee. I contacted **************** again to be sure that this would in fact, go towards my bill. In a text message he assured me it would. I have not received any bills after this point, although I am supposed to pay $40 per month. On May 19, 2023, I again contacted Mr. ******************** and requested a bill. He did not respond, and I did not receive a bill.When the community receives a boil water notice, I am not receiving the notices, and many community members rely on word of mouth, or ******** posts from neighbors, which often come after the boil water notice is in effect. Several times my children and I have been drinking the water not knowing it was under a boil notice, which is incredibly unsafe. Multiple times, a paper sign has been placed by the mailboxes of the community declaring a boil water notice after the notice has been lifted, causing added stress to families. Water is dirty, often coming into homes brown and full of sediment. Merrill water systems needs to improve its communication immediately for the safety of all people in the community. I do not receive an email, text, call, or post on my property for these dangerous notices. ******************** Water also needs to use fair and transparent billing practices.

Merrill Water Systems LLC is NOT a BBB Accredited Business.

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