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Business Profile

Convenience Store

Circle K

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/17/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept. 17, 2022 I went in to the convenience store to purchase three $200 Amazon gift cards. I took the three gift cards to the register. I was told by the cashier that I would need to do the transactions separately. The cashier rang up the first gift card and I paid via a circle k gift card. When the cashier rang up the second amazon gift card he told me the total and I swiped my circle k gift card again as payment. The cashier then told me there's a fraud alert on my gift card. He then waited and then said the transaction went through, $200 was deducted from my circle k gift card. He then rang up my amazon third gift card. I asked him about my receipt for the second transaction and he said he would print it at the end. He told me the total for the third gift card and I swiped the circle k gift card and again $200 was deducted (across 2 different gift cards, $100 on each circle k gift card). He then gave me my receipts for the second and third transaction and said they went through. I went to the car and immediately tried to redeem the gift cards. The second and third amazon gift cards were not valid. The receipt for the first amazon gift card shows "APPROVED" while the second and third amazon gift card shows "DECLINED". I immediately went back in to attempt to get a refund or get valid amazon gift cards and was told to return Monday to speak to a manager. I returned on Sept. 19, 2022. The manager acknowledges that the gift cards for the second and third amazon gift card were not processed (rendering them invalid) and stated that I should not have been able to pay for invalid gift cards. I showed the receipts showing the $200 taken out on the second and third transactions (for a total of $400). She acknowledged that the credit was taken off the gift cards. I asked for the transactions to be cancelled or returned and was told that they could not return the $400 credit that was taken from me.

    Customer Answer

    Date: 11/07/2022

    I would like to annotate that the business has provided the gift cards to me. My complaint has been resolved.

    Thank You,

    ***********************

Circle K is NOT a BBB Accredited Business.

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