Complaints

This profile includes complaints for Mt. Hood Meadows's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mt. Hood Meadows

  14040 Highway 35 Mt. Hood, OR 97041-0470

• 

  Mt. Hood Meadows

  1202 NW 17th Ave Portland, OR 97209-2445

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased two snow board lessons ask them to store the value of lessons, and still cost me a service charge of 5$ to do it said the could refund stored value for 10$ charge. Reaching my out via email they now say they can't give refund on stored value. This is a cashless business which is illegal in ****** and pretty sure illegal to say you can't refund someone their money , if you are a lawyer or anyone that wants to start a class action lawsuit please reach out. Not accepting cash is illegal n ******, and I'm pretty sure not being able to issue refund is illegal too. Everyone beware my hood Meadows will steal and hold your money and not give it back to you. Zara **** was my email contact saying the cannot give a refund.

  Business Response

  Date: 06/10/2025

  Hello there, 
  
  It is typically our policy that once a product is returned to Stored Value per the customer's request, we do not refund back to credit card. As this is not stated on our website as clearly as we would like, we will process the refund back to your card but you will need to give us a call to provide your card information. Our number is *******************. We answer phones and voicemails Monday - Friday 9am-3pm. 
  
  In regard to the cashless concern, we do have reverse ATMs at the resort so customers who bring up cash are still able to make purchase.
  
  Best regards, 

  ****** ********************************** Manager

  Customer Answer

  Date: 06/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Black Friday 2024, I purchased multiple ski tickets through a promotional sale at ********** Meadows. When inquiring about applying the value of these previously purchased tickets toward a Spring Season Pass, I was informed by a staff member named **** that this was not possible. While I understand that policies regarding upgrades or transfers may be at the businesss discretion, I was also explicitly told that it would be illegal for me to transfer these tickets to anyone ******* the time of my purchase, there was no indication that the tickets were non-transferable, and I would not have bought them under such terms. The assertion that transferring them is illegal is both factually inaccurate and misleading, potentially constituting deceptive business practices.Resolution Sought:I am requesting that Mount Hood Meadows:1.Clarify its ticket transfer policy in writing and ensure staff members are accurately representing the terms of ticket usage to ***************** a reasonable credit toward a Spring Season Pass, given my prior investment in multiple tickets under a promotional sale.3.Provide written confirmation regarding the legality of ticket transfers, including whether their policy is a restriction imposed by the resort itself or based on actual state or federal ****** a paying customer, I expect transparency in pricing, policies, and staff communication. I would appreciate the Better Business Bureaus assistance in ensuring that ********** Meadows provides fair and accurate information to its patrons and considers reasonable customer accommodations when policy disputes arise.

  Business Response

  Date: 04/04/2025

  ****, 

  We appreciate your understanding and patience and would like to clarify some details regarding the call on March 7, 2025. The Black Friday promotional tickets you purchased can indeed be transferred to another person, just as you did on February 18th. It seems there was a misunderstanding about your intention to sell the tickets. We want to gently remind you that Mount Hood Meadows has a strict policy against third-party vending or resale of any tickets or vouchers, which is outlined on our website and on the back of our *********** This is part of the agreement made at the time of your purchase.
  
  From your email to the BBB, we understand you were referring to transferring the tickets, which is absolutely permitted. We sincerely apologize for any confusion in our previous conversation. Currently, you have 2 out of the 6 tickets you purchased remaining, which can be used Monday through Friday during the 2024/2025 season.
  
  We have reviewed your options and, while we know this response may come later than you expected, we would be happy to apply the cost of your remaining 2 vouchers toward a 2024/2025 Spring Pass if that would be useful for you. If you're interested in this option, please don't hesitate to reach out to us at ******************** and well be glad to assist you in setting up your order

  Kindly, 

  ****** *******

  Guest Services Manager

• Initial Complaint

  Date:06/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Spring season pass using their website. On March 12, I received an email from Mt. Hood Meadows stating, "We are reaching out to inform you that some customer credit/debit card data may have been compromised for purchases made in late February and early March, 2023, through our website (SkiHood.com). As a precaution we are notifying all customers who purchased on Skihood.com going back to February 1, 2023, and outlining some steps you can take to help protect yourself. We sincerely apologize for any inconvenience or concern this may cause you." Shortly after that, someone was able to change the email address and home address on my credit card account. Thankfully, Citibank fraud department prevented any fraudulent charges from occurring. I contacted Meadows to request compensation for the inconvenience as I had to cancel the card, which I use for all my recurring charges. This resulted in a significant effort to update those accounts. Their response on March 20 said, "Thank you for your response to our notification email regarding a possible cyber security incident with our online store. We have mitigated the issue and are continuing an investigation to determine who was impacted. Upon completion of the investigation affected individuals will be provided notice letters and information regarding credit monitoring services. We are sorry for any inconvenience or concern this event may have caused." I don't need credit monitoring. I already have it. Since then, I have not received any updates.

  Business Response

  Date: 05/18/2024

  Hi ****,

  We apologize for the very slow response to your complaint. There should have been a physical letter sent to your address regarding your concern with additional detail. If you didn't receive this letter or need more information, please reach out to us at *******************.

  Customer Answer

  Date: 05/18/2024

   
  Complaint: 20159377
  
  I am rejecting this response because no offer of compensation was made. As mentioned in my original complaint, I did receive a letter indicating I would receive "free credit monitoring", of which I have no use. If the respondent were to have actually read my complaint, they would have already known this.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/29/2024

  Hi ****,

  Unfortunately, we will not be able to offer anything beyond the credit monitoring. I am sorry if this does not meet your expectations.

  -******

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 20159377
  
  I am rejecting this response because of the amount of effort I had to go through to replace my credit card and update all of my autopay accounts.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made purchase on 02/13/2023 for a ski rental ($59) on 03/05/2023. The sales order number is ********. A few days after I submitted the order, I purchased my own ski board and rental is no longer needed. I reached out to get my money back, but they just said it can only be returned as store credit. It is definitely unreasonable since I cancel ahead of time and did not get the rental. I argued with them and they have some refund policy which is no where to find when customers are purchasing the order. My ask is I want the money back to my credit card not the store credit!! Hope this is something you could help. Thanks

  Business Response

  Date: 05/18/2024

  We are very sorry for the slow response to this complain. From what it looks like you ended up spending the stored value credit from the returned rental. If you are still in need of assistance, please reach out to us at *******************.

  You can find our refund policies here: ***********************************************

  Customer Answer

  Date: 05/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Youth Camp From December 28th To The 30th for *************** Sales Order #: ******** Transaction #: ********* My daughter attended the 3-day Youth Camp program at Meadows from Dec.28 to 30th. We were interested in this program for their claim of the following. "These 3-day camps provide the opportunity for your child to ski or snowboard with the same instructor and group for three consecutive days. This format allows the instructor and students to build on the previous day each time they meet and provides an excellent environment for both skill development and fun with new friends. " It turned out, however, that during the 3 day program, my daughter was coached by three different coaches named ****, ********, and ***** sequentially. While the coaches by themselves are quite dedicated and capable, this clearly defeated the main selling point of being able to learn from the same instructor and group for three consecutive days. No parent approval was sought after before such arrangement was made either.

  Business Response

  Date: 01/02/2023

  We will be reaching out to the Meadows *************** for resolution with this issue. Please have guest e-mail *********************** for follow up. 

  Gabrienne Peyralans
  Mt. Hood Meadows 
  Communications Supervisor
  *******************
  Make a great day ?? 
  

  Customer Answer

  Date: 01/11/2023

  Following the message, I have tried to reach out to ********* at the following address, but have not yet received a response as of today. This is the the reason that I would like to request to reopen this case. Thank you for your help.

   

  *********************** 

   

  Han

  Customer Answer

  Date: 01/20/2023

  I would like to provide an update that so far I have yet to receive any response from Mt Hood Meadows after reaching out to  *********************** about resolving this issue. Pls kindly advise if there is any further action pending on my end. 

  Business Response

  Date: 02/06/2023

  From my research, indeed your daughter ***** was with 3 different highly capable,excellent coaches who I know quite well: ************************** and *****. In reviewing the specifics of your complaint, we do not guarantee all kids will be with the same coach and group during any of our multi-day ****** products. Coaches to share notes from each day so that there can be continuity of learning.  
  
  While we strive to have the same instructor for the group for the 3 days, many times there are reasons outside of our control why this might not be possible which include, but are not limited to:
  Instructor becoming sick or injured and not able to work.
  Guests arriving late and missing the ******.
  Ability level stated at signup does not match actual ability level of the student, and an adjustment must be made to better match the skill level of the students in the group.
  Progress of student exceeds, or does not meet, the ability level of the group requiring placement in alternate group to maximize the experience.
  
  Since you shared this complaint with us, we have revised the description of this product to remove any suggested or implied guarantee of having the same coach for all three days as it is just not possible. 
  
  The quote you shared in the complaint does not guarantee they will be with the same coach, however as you shared, provides an opportunity to do so no guarantee. We also do not seek parent approval to move students from one ****** group to another, so we would not have contacted you to make such a move to begin with.

  Customer Answer

  Date: 02/08/2023

  Hi, I would like to follow up on this case. After reaching out to Mt Hood Meadows, against which the complaint was filed, I finally received some response from them, see attached. They acknowledged that my daughter had been coached by three different coaches during the 3- day ski camp. This clearly contradicted their advertisement that the camp would provide an opportunity to be coached in the same group by the same coach for accumulated training (see supporting materials previously uploaded to BBB).

• Initial Complaint

  Date:12/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ************ meadows season pass for the season 2021-2022 for my son. He used it 3 times and on December 28 he was snowboarding at Meadows and broke his elbow while snowboarding. He required immediate surgery and was not able to use his season pass for the rest of the season, which lasts until April. I contacted Meadows in the spring and wanted a partial refund to be put towards this years season pass. I was told to provide a letter from the doctor, and they would evaluate the situation to determine a refund. I was not told there was a time frame restriction in order to get a refund. After I submitted the letter, I was sent an email stating it needed to be filed within 30 days of injury. No one told me this when I first inquired in the spring, which would have been outside the timeframe they consider a refund. All I was asking was if I could get a partial credit for the season pass, as it was my sons Christmas gift, and was not able to use it as expected. I would like a credit towards this years season pass, due to his injury and not able to use his pass last year. I have reached out to Meadows via email asking them to reconsider the credit, but I did not receive a response. I would like a credit issued for me to use towards another season pass this year or next year, my son has an injured shoulder and May need surgery, which would mean he couldnt snowboard this season, but will purchase a season pass as soon as he can board again. Thank you for your assistance with this matter.

  Business Response

  Date: 01/18/2023

  Hi there, 

   

  Looks like our team was able to process this pass refund on 1/11/23. Please let us know if there is anything else that we can help you with. 

   

  Kind regards, 

  -******