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Business Profile

Auto Repair

Tune Up Ctr

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repair.

Complaints

This profile includes complaints for Tune Up Ctr's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tune Up Ctr has 2 locations, listed below.

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    • Tune Up Ctr

      171 S Main St Myrtle Creek, OR 97457-7326

    • Tune Up Ctr

      PO Box 243 Myrtle Creek, OR 97457-0025

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/15/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 30 **** i had my car towed to Tune up center in ************ to get an estimate, i was told it would be around $250, and said that was fine but if the price went up much more i wouldnt be able to afford it so to call me. I was than called on February 2 **** saying the car was finished and was told the price was $864.61, I asked if they could take payments because as i had previously stated, i cant afford much more than $250 and i was told no, I would have to pay in full. Im unable to get to work because of no car, and i dont have an income.

      Business Response

      Date: 02/23/2024

      vehicle was towed in the shop with a dying hard or no start.  vehicle wouldnt turn over and someone had been beating on starter for it to work, talked to customer and told her starter would need to be replaced so vehicle would turns over and thats where the 250 dollars came from . replaced starter and vehicle would start and stall out. customer called and told her would have to see whats the problem and she said  it needs to be fixed so do whatever it needs. tow truck driver told me he towed it off the freeway the week before towing into my shop. fuel pump inside of tank was bad so i replaced fuel pump module and vehicle runs fine now. someone had been working on fuel line trying to check fuel pressure i also repaired that.

      Customer Answer

      Date: 02/26/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********************

    Tune Up Ctr is NOT a BBB Accredited Business.

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