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Business Profile

Photographer

Shannon Mae Photography

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a signed contract dated 11/30/23 for photography session.I paid a deposit of $200 to hold an 8/3/24 photo shoot date We did the session on 8/3/24, after which I paid an additional $525 on 8/5/24 (payment in full plus tip). Contract said we get photos within 2 weeks, digitally. At the time of the photo shoot she said she'd send me a link to the photos the next day (but again, contract says 2 weeks). Total payment of $925. I have since been following up via voicemail, text, email and ******** messages on 9/3, 9/10, 9/16, 9/17, 9/23, 9/25 and today 9/27 with NO response at all. have been friendly up to the last two reach outs, but yet NO response at all. The Owner/Business has been unresponsive and has not fulfilled the contract.

Shannon Mae Photography is NOT a BBB Accredited Business.

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