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Business Profile

Smoking Products

Hazy Day LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Smoking Products.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from Hazy Day on-line back in October on or around the 29th. The product sku# was ***** with a description of "metal pipe long easy clean" order number is *****. the item was $12.00 with $4.80 shipping for a total of $16.80. I have never received this item and when I use the link in my email it states, "awaiting processing and paid." I called the company back in November and was told that on there end it shows the item was sent and that the owner was the only one that could follow up on this. I called back 3 times in December leaving a VM with no follow up. I have sent 2 email, again no response. I would like a refund at this point as I purchased this item from another vender d/t lack of follow up. I have an email with confirmation of this order.

    Business Response

    Date: 01/23/2023

    I'm very sorry you have had this experience; we had an employee quit and lock us out of our order info any every customer that was affected and contacted us we informed them to file a dispute with PayPal or their card issuer and we could immediately send a refund

Hazy Day LLC is NOT a BBB Accredited Business.

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