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Business Profile

Wood Stoves

Coast Hearth & Home Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wood Stoves.

Complaints

This profile includes complaints for Coast Hearth & Home Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Coast Hearth & Home Inc has 2 locations, listed below.

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    • Coast Hearth & Home Inc

      633 E Olive St Newport, OR 97365-2733

    • Coast Hearth & Home Inc

      633 E Olive Street Newport, OR 97365

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My father purchased a pellet heater from this company around 2009. In April 2024, he had to have the igniter replaced and had this company come out to replaced the igniter. 15 years of usage out of an igniter seems like a decent lifespan. A few months later he passed away. The family noticed that the pellet heater wasn't working and we called this company to make repairs. When the repairman came out, he was shocked to discover that the replaced igniter wasn't working since it had just been replaced by his company a few months before. He told me that sometimes an old igniter will be placed on the shelf with the new igniters "by accident". The technician replaced the faulty igniter with a new igniter and the company is charging us $481 to replace their own faulty igniter. I'm still in a state of shock over this. I can't believe that a company would operate like this. If this was "an accident" then why didn't the company offer to correct their own mistake free of charge? Their business model seems to be to sell old, used igniters as new igniters so that they can keep a constant stream of repair work flowing.I'm not sure how to handle this, but my first thought is to warn the public and to seek a billing correction from the company.

    Coast Hearth & Home Inc is NOT a BBB Accredited Business.

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