We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Campgrounds

Oregon Dunes KOA Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Campgrounds.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reservations were made at Oregon Dunes KOA in December 2021 for Wednesday, September 21, 2022 - Sunday, September 25, 2022 (4 Nights). New sites were only dry at the time when I called and I was told they would be full hookup in June of 22 so I would be good to book for Sept 2022. As of July 18 I was told in a very RUDE manner by manager and assistant Manager they were still not done and would probably not be done by Sept 21 2022. I requested a full refund due to false information that was given to me over the phone, as well as false information on my reservation confirmation email, which states, Your *******************************************. Newly built big boy sites, plenty of room for your toys. ***************** individuals at this location were EXTREMELY unprofessional and rude.I would kindly like my $40 dollars in cancelation fees returned, as I was lied to by KOA of the Dunes as well as a confirmation letter that falsely states "FULL HOOKUP". And lastly, treated like complete garbage by KOA employees.I reserved 4 spots and was not credited $10 for each reservation for cancelation fees ($40 total). Looking to recoup my $10 dollars for each confirmation below.Confirmation: *******, *******, *******, ******* Full HOOKUP listed on all for confirmation emails received in December 2021. Screenshot from one email included.

    Business Response

    Date: 08/11/2022

    I'm sorry the camper feels this way, however his reservation was made online not by a employee and we tell *********** that there is no guarantee these sites would be finished upon there reservation date..im the manager and I have not talked to this camper personally so I apologize for the rudeness he received from whomever he spoke with. The sites have been under construction for the past year and due to covid the permits were delayed. we apologize for the inconvenience and will happily refund the $10.00 cancellation fee for all 4 sites.   

Oregon Dunes KOA Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.