Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Affordable Cleaning Services for a move-out house and carpet cleaning in June 2022. The two cleaning employees showed up and I waited outside. At the time I was pregnant and couldn't sit in cleaning chemical fumes to watch them. At the end of the cleaning I did a walk through and immediately noticed fluorescent stains on the carpet under each ceiling fan in all 3 bedrooms. This carpet was only 5 years old and barely used in two of the rooms. The ceiling fans were installed less than a year prior over furniture pieces. The carpet had never been exposed. I confronted the carpet cleaner who said that he didn't notice the stains until he ran the steam cleaner over it. I confronted them about it, to which the male cleaner kept referring to me as "girl". Furious I called the owner. Her response was that "In 10 years with this employee she's never had a problem" and " I don't know you". She asked what I wanted and I told her I wanted my carpet replaced to it's original condition. She offered nothing and ran around in circles saying " we just don't use anything that stains carpet". I asked to see their cleaning chemicals, which to no surprise were in unlabeled bottles. The employees agreed with me that they were chemical stains , told me not to pay the bill, and sat waiting while I called the "owner" off and on. Eventually she must have told them to leave because they just drove away. Over the next 5+ days I talked regularly with her thinking she was the company owner. She referenced "a carpet cleaning friend" who said there was no way it was their cleaners. Every time she denied being responsible instead of helping. Eventually I got insurance info from her to file a claim, and she gave me her sons number who was the actual owner... I filed the claim and for the next few months the insurance company kept calling me saying the owner wasn't responding to them. Eventually I got notification that my claim had been denied.

  Business Response

  Date: 10/10/2022

  There were carpet stains before we arrived. We could not get them out. We were accused of using bleach on the carpeting. Why would we use bleach to clean carpets? This was a grey carpet. Not a white one. We used regular carpet shampoo. She wanted us to pay for the relatively large house wall to wall carpeting. The whole house. We said no. She knew we had ******************* and thought that our insurance would pay for the carpet. The insurance company looked into the allegations, and determined that Affordable Cleaning Services was not at fault.

   

  From time to time we do have people that try to take advantage of us. Luckily ****% of our customers are wonderful people and are not scam artists.