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Business Profile

Hearing Assistive Devices

Miracle Ear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Discrimination. ************** must have sold my info to this company. Every time I go for an appt there, I continually get hearing notices. I do not have hearing problems. Over 65 does not mean hearing problems. I have contacted Miracle Ear local office and HQ. Still receiving this junk. I have also complained to bbb before and nothing was done. LEAVE ME ALONE

  • Initial Complaint

    Date:04/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 2024. Signed papers to take hearing aids home to try out.Signed paper to take loan from HEALTHIPLAN with no interest.I received no signed papers because their copy machine was down!Returned hearing aids within allowed time.Signed papers of which I received no copies because, once again, their copy machine was down!HEALTHIPLAN calls me everyday for payment.They say Miracle Ear has not reversed the charge.I have contacted Miracle Ear several times, to no avail!In the meantime, my CREDIT SCORE HAS DROPPED 8POINTS!

    Business Response

    Date: 07/17/2024

    BBB ID ********

     

    To Whom It May ***************** understand that refunds, as rarely as they occur, should be done in a timely manner.

    Not only to remain professional but to ensure proper business is being conducted we strive to ensure every purchase, exchange, or return is processed as quickly and as efficiently as possible. Understanding the limitations to the abilities of our offices and the said influence of financial qualification standards is necessary to differentiate what we can, as a hearing aid provider, conduct as daily business.  

    We strive to provide the best hearing healthcare available and look forward to discounting any costs incurred to you from outside of our own offices in regard to this matter.

    Please do not hesitate to call our local office and schedule and appointment at your convince. 

     

Miracle Ear is NOT a BBB Accredited Business.

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