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Business Profile

Fence Materials

Jewett-Cameron Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Materials.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/28/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I ordered 3 adjust-a-gate kits and 1 metal drop rod directly from ****** ******* fence on 10 May. I received only 3 of the 4 items with one of the gate kits missing on 20 May. I sent ****** ******* a message requesting information on the missing gate and have received no response. I called their customer service and the number always goes straight to voicemail. I left multiple voicemails and emailed them and still nothing. I finally found their front desk number and spoke to someone, but they just took my information and said they would send it to customer service. At this point I just want my money back or the gate kits that I paid for. I appreciate any help.Order number: LF4830 *** tracking numbers (two):1ZRV79000349638744 1ZRV79000349194152 I have a video of *** only delivering two packages. One box had 2 gate kits and the other smaller box had the drop rod kit. No idea what happened to the 3rd gate kit.

    Customer Answer

    Date: 06/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

Jewett-Cameron Company is NOT a BBB Accredited Business.

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