Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 6, 2025 Mikes labor service sent **** to install sprinkler system to my garden.**** arrived he told me the hourly rate will be $60 an hour and it would take 6 to 8 hours. I said OK and he started the work.A little later, ****, the owner, showed up, but DIDNT informed me he was also charging me $60 an hour. No one said my hourly rate was increasing to $120 an hour. I never would haveokayed that. I only learned about it when he handed me the receipt of the $1010 with labor and material.(See picture references).PROBLEM: **** was here only five hours. I called **** the next day and he apologized and said he would send me a check for the hours which would be $120. I told him to wait because I was going to add another line and **** could use that $120 when he installed the new line. So, after I got some plants established, I turned on the sprinkler system and water started spraying everywhere! I quickly ran and turned up the water. Thats when I discovered **** had messed up and cut the line in the wrong place and covered it over with black tape. I hadnt seen it and he sure NEVER told me about it.I was furious and called **** and told him what had happened. We had a screaming match - I had just spent over $1000 and water was spraying everywhere. I had the right to be upset!**** sent **** to fix it. **** didnt even tell me he was here on my property. I told him I was upset with him ONLY TAPING his mistake instead of fixing it correctly.I had sent the pictures to **** and the texts (included in pictures) I told him I would NOT be using **** again for the additional line and I wanted my 2 hours, $120.00 refunded. As you see in the pictures he said, I am not giving you a dollar back So, **** has refused to refund the $120 I was overcharged. I feel the community needs to know Mikes business practices and be forewarned of him by what he did to me, his customer.

  Customer Answer

  Date: 06/24/2025

  Hi, I wanted to report that Mikes labor service has paid me the $120 that was owed to me and that I had turned them in for. 
  I had called the *************** and was told that I had to put it in writing.
  Please let me know if theres anything else because this needs to be closed.
  Thank you, ***** L *****