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Business Profile

Grocery Store

Red Apple Marketplace

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/02/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/3/22 I slipped in a water puddle in the frozen food section of the store. There were no wet floor signs. I notified 3 employees and they were definitely unsure of what to do as they did not have me fill out an incident report. I sought medical attention right after leaving the store. I contacted the store manager the morning of 8/4/22 and provided all information of the incident. I briefly spoke with the owner on 8/6/22 and informed him I was going in for imaging due to injury to my right hip flexor and right hip. I have had imaging and have another follow up appointment later this month. I have had zero response for the stores insurance information to turn into my medical provider on this matter. I am a disabled woman who suffered an injury causing me to be down for 3 weeks to recover from the pulled muscles. Im frustrated due to not being able to report my accident due to their negligence to their insurance company. I have submitted multiple emails. The response I have received are well wishes but nothing pertaining to resolving the medical expenses.

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