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Business Profile

Bank

Lewis & Clark Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lewis & Clark Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lewis & Clark Bank has 2 locations, listed below.

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    • Lewis & Clark Bank

      1900 McLoughlin Blvd Ste 67 Oregon City, OR 97045-1072

    • Lewis & Clark Bank

      PO Box 1630 Oregon City, OR 97045

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/18/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 6th, my daughters student bank account was credited $55 dollars for pants that were no longer in stock. On the 7th she reordered new pants that were $49. Her account has since been blocked and in communication with the company has just gone in circles. My daughter has $134 in her savings and they won't even let either one of us move her money over from savings. Their statement they say that the company charged her the $55 and her account is overdrawn. We have asked for access to move money over or even to add money into her account to free up the money she has in savings that she is trying to use for her driving lessons. The have completely blocked us access to fix this situation and only keep responding to emails saying we need to put money into her account but then blocks our accounts so that we are not able to move or add money. It seems as if they are trying to find a way to keep her money and not give her access to it ever.

    • Initial Complaint

      Date:01/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/05/2023 I opened an account with ****** who state on their website that Lewis & Clark Bank is the ************** and holding the funds I deposited. A few days after my initial deposit, the bank at which I had my main account closed my account. I attempted to add an alternate bank to my Raisin account so that I could continue depositing funds and they advised me that I could only have one financial institution attached to my account. I requested the old account information be replaced as it was no longer good and they advised me I would have to wait two months to add any new account information. I am unable to add or remove any funds. I have spoken with their customer service and they refuse to help me. I can provide emails. It seems illegal that this bank should be able to hold my money hostage for months because they choose not to allow me to add another financial institution from which to transfer funds. The account balance stands at ******** and while I had originally intended to make this my new bank and transfer all my savings, I would like my money returned to me and my account closed. I also feel this bank should

    Lewis & Clark Bank is NOT a BBB Accredited Business.

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