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Business Profile

Pizza

Papa Murphy's #47

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pizza and salad through their app, but only the salad was delivered. When I called the store, they said their was nothing they could do since the app is separate from their location and they couldn't refund my money. I then sent an email to Papa ******** and they claimed they would process the refund. That never happened so I now paid for a meal I never received including service fees for a service that wasn't provided.

    Business Response

    Date: 04/24/2023

    Mark placed an online delivery order on Sunday 2/19 for a pizza and a salad, and only received his salad, **** called the store and asked for us to deliver his pizza and the supervisor on site explained that we can't personally deliver it but we can send a coupon for a free pizza. 

     

    The store manager, ******, sent him a have one on us card on Wednesday 2/22. The have one on us card is good for any pizza and any size. 

     

    **** reached out via survey on Thursday 3/9 saying he asked for a refund and we told him we couldn't do that because we were under the impression that **** had placed his order directly through a third-party delivery company. 

     

    After further research we discovered that **** placed his order directly through our online platform and didn't use a third-party delivery company, so we were able to find and refund his order on Tuesday 3/14. We attempted to contact **** after issuing the refund on multiple occasions but we haven't received a call back. We are excited to report that **** has ordered from us multiple times since this misunderstanding occurred. 

     

    Let me know if you need any additional information. 

     

    Respectfully,

     

    *********************

    Area Supervisor 

    *********************

    Customer Answer

    Date: 04/24/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Papa Murphy's #47 is NOT a BBB Accredited Business.

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