Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed at the Super 8 Motel in Pendleton ******. In about 2 weeks ago I have stayed here before. Never had a problem until recently. So first thing was that the front desk person does not know how to check people in. Especially when it's late when I checked in. It was 3 Am i had my six-year-old child with me and really didn't have time to be messing around me So finally, after about half an hour of Trying to get checked in the front desk. **** was able to get me checked into a room In like I mentioned previously I had my six year old son With me who was already asleep So I had to carry him in along with my purse With me who was already asleep? So I had to carry him in along with my purse. And me and my boyfriend were exhausted. Because we just got done driving a six hour drive. First thing we both noticed was that the room was not very clean. There was hair dye all the shower curtain. My boyfriend likes to sleep with the room. Pretty cold, so next thing we noticed was The air conditioner wasn't working.It worked a little bit, but barely But we were both so tired that we just decided to go to sleep since check out was at 11 AM. And we both agreed that we didn't want to wait another half hour to check into another room. So the following morning we both got up And packed our stuff, and went to check out. when we first walked in. I asked the front desk if she was the manager. She said she wasn't the manager, but that she was the front desk manager.And I told her that The room wasn't clean and that the air conditioning didn't work. And she told me that she doesn't know why they rented out that room because she told the actual manager of the hotel not to rent that room but He went and put a bran new TV in the room. Instead it was good to be rented out. So I left my number with her. She said the manager would be in later.Never heard from her went back about 4pm different lady working, she called front desk manager the manager said no refund cuz we slept in

  Customer Answer

  Date: 08/02/2023

  The room and that's why they wouldn't give us a refund. And that the manager said the air conditioning worked. The whole time I asked for the actual managers number they said they couldn't give out the number because they could get into trouble.

  So I looked up the owners information on ******* Looked at their business profile on Umatilla County Property Website, googled his contact information, found a good number and when he answered he lied and said he sold the property years ago! Crooked business if you ask me! He wouldnt even allow his employees to give out his name! Thats bad business right there. I mean wouldnt give any type of refund, all because we slept in the room!! Either that or his employees are lying! We didnt say anything until next morning because my son was asleep, and i didnt want to have to get him back up! And we were exhausted, checked in at 3am! If this isnt considered bad business i dont know what is. 

  Business Response

  Date: 08/02/2023

  ************,
  
  BBB Case #: 20409436
  Hotel Site #: 02932
  Customer Care Case #: ********
  
  Dear Contact:

  
  Thank you for notifying our office of the concern filed by ********************* at the Super 8 by Wyndham property in Pendleton. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before August 5, 2023.  As a company, were committed to delivering a great experience with every stay with us.
  
  Thank you,
  
  
  
  *******
  Liaison, ******************************* & Resorts, Inc.

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20409436
  
  I am rejecting this response because:

  It doesn't have a resolution available yet. When we come to a resolution I will accept it.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/11/2023

  ************,
  
  BBB Case #: 20409436
  Hotel Site #: 02932
  Customer Care Case #: ********
  
  Dear Contact:

  
  We take these matters very seriously and your concern has been forwarded for immediate review to our Field Operations staff, for follow up with the property.
  As a thank you for your support, we would like to apply ***** points to your Wyndham Rewards account.
  
  Please respond to this email with your Wyndham Rewards membership number, and we will be happy to add the Wyndham Points to your account.
  
  If you do not have an account, please respond to this email advising you would like to be a member of our free Wyndham Rewards loyalty program and we will be happy to establish your account and apply ***** points as our way of saying Thank You for being a loyal supporter of our Wyndham properties.
  
  Thank you for choosing ************** & Resorts!
  
  
  
  *******
  Liaison, Customer Care
  ************** & Resorts, Inc.

  Customer Answer

  Date: 08/18/2023

  The email address is ******************************* 

  Business Response

  Date: 08/22/2023

  ************,
  
  BBB Case #: 20409436
  Hotel Site #: 02932
  Customer Care Case #: ********
  
  Dear Contact:
  Thank you for notifying our office of the concern filed by ********************* at the Super 8 by Wyndham property in Pendleton. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.
  
  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest, if you are looking for a refund or further compensation. 
  
  Customer Care has provided ***** Wyndham Reward Points as a goodwill gesture. 
  
  Once again, we apologize for any inconvenience this may have caused.
  Kind regards,
  
  
  
  *******
  Liaison, ******************************* & *************

  Customer Answer

  Date: 08/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  guess this is the best i am going to get not even the amount of points that i paid for the room. True rip off i will never stay at another super 8 again. You have lost my business indefinitely. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Withholding final check 1 month after notice Notice of quitting given 3/11/2023 Final check would be processed on 4/10/2023 Work final shift on 3/16/2023-3/18/2023 Hourly rate: $13.50 Total hours for that week: 24 hours Total final check amount before tax: $324.00.Check for the weeks of 3/03/2023-3/12/2023 was dated for 3/25/2023 is a weekend and I am unable to cash it. Pay day is Friday 3/24/2023.

  Business Response

  Date: 03/27/2023

  BBB Case #: 19850757
  Hotel Site #: 02932
  Customer Care Case #: ********

  Dear Contact:
  

  Thank you for notifying our office of the concern filed by ******************************* at the Super 8 by Wyndham property in Pendleton, OR. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.

  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.
  

  Once again, we apologize for any inconvenience this may have caused.
  

  Please note our email address has changed. If your offices require more information on this matter, please contact me directly at *********************

  *******
  Liaison, *************************************** & Resorts, Inc.