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Business Profile

General Contractor

American Home & Stone Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been a victim of financial fraud. This usurious business outlined a project in June for $50,000 raised the price to $75,000 then $84,000 in July, $93,000 in October, $105k in Nov and was headed towards $120k in December, before I formally fired them in January. Currently they are trying to charge me for work that was never completed or agreed to, though they have had outstanding requests for repairs since October, and are threatening to take me to court. They are thus engaging in price gouging, manipulation, and fraud, also saying that no portion of the $19k that I prepaid to an employee who had told me this was required to get the project started (see evidence and check/Zelle labels) landed at AHS, though that was their only target.I had to hire new labor to complete the project after not having a kitchen for **8 months.** In terms of bathroom issues, I reported both safety and functionality issues in the shower and spaces, also making suggestions about how to address them. AHS has provided many excuses but no repairs.For example, employee ********************* has engaged in verbal hostility, insults, and intimidating displays of anger, asking me to meet after hours -- perhaps so that other customers wouldn't see her behavior -- only to inappropriately and dishonestly raise the price yet again. Owner ***************************** is dating ******, who had never previously managed a renovation project.There have also been major issues with communication/coordination between AHS and their subcontractors. For example *********** Paint did a terrible job, which AHS promised to repair for free but did not.Due to the excessive duration of this project, my children and I have had limited ability to eat well, have a clean/usable living space, and I have endured an excess of psychological distress. I would like them to apply what I have paid to outstanding bills, and would consider suing ******/AHS for damages in triplicate if the fraud continues.

American Home & Stone Inc is NOT a BBB Accredited Business.

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