Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/19/2023 I (*********************) made a reservation through Booking.com at the Galaxie Motel in ********* ******. For one night,two people. I Paid ($84.90) with my **** card On 7/20/2023 We checked in at the Galaxie Motel a little past 5:00p.m. I told the lady that I made the reservation through Booking.com and that I paid ($84.90) with my **** card.They charged me ($113.50) The lady asked me if we had any pets, I told her that I have a 6 lb.dog in training to be a service dog. So she charged me ($22.70) which is included in the ($113.50)NOTE;Booking.com $84.90 Pet Fee $22.70 TOTAL= $107.60 Galaxie Motel Charged me $113.50 Pet Fee $22.70 TOTAL =$113.50 ADD TAXES $13.50 TOTAL =$127.00 NOTE;Her math is all wrong,because on the receipt it says ($113.50) when it should of been ($127.00)NOTE; I had asked her why I was being charged for my dog which is in training to be a service dog, and she said that they have charges that *** apply, she said that she would have the manager come to our room immediately when he got back, ( he went to ****** for dinner ) I also asked if we could have some extra pillows and she said that she would have to wait for the manager to get back, this was at 5:30, I waited for an hour(6:30) checked to see if he was back yet-No, so I waited a half hour (7:00) and I tried to call the office I called 3 times and no answer, so I went back to the office and she came to meet me I told her that I was trying to call the office and she said that she must of had the ringer turned off, so I waited until (9:30) I seen a man who was checking in, and she was on the phone with her manager (***) because she was having trouble with the computer, to check this man into his room. There was a girl that came in and asked for toilet paper and the lady gave her a rollwhen I couldnt get any extra pillows. I started talking to the man outside and he said that he had already paid for the room with his credit card, and she had been on the phone for a while trying to get him checked in.So when we got home, I called my bank to see if they could tell me if I had charges on my credit card for (Booking.com for $84.90) AND IF THERE WAS ANOTHER CHARGE FOR (Galaxie Motel for $113.50) they said yes and it is pendingso I explained everything and I filed a dispute.I called the motel and the person who answered was a man, so I asked if this is the manager (***) he said yes. I explained to him what had transpired last night with the check in fees, and he said that he would call me back in a half hour. He called back in an hour and he said that he would credit it back to my credit card (which can take several days) I told him that I wanted him to send me a check in the mail, and he kept insisting on reversing the charge back to my credit card & that we could trust him. So I told him that I would be contacting the BBB and a lawyer.

  Customer Answer

  Date: 08/10/2023

  This complaint against th GALAXIE MOTEL, has been resolved.

  ***** Fargo 
  We have closed your dispute
  Dispute Number: ******** Date Posted: 7/20/2023 Merchant Name: GALAXIE MOTEL Amount of Transaction: ****** Card Number: XXXXXXXXXXXX4547 Status: Closed - Credit Posted We are pleased to let you know the merchant has refunded your account for ****** on or around 7/22/2023.Your dispute is now closed.If we temporarily credited your account while we investigated your dispute, well remove our temporary credit by re-charging your account. The merchants credit will remain on your account.A notation may appear on your next billing statement advising you that the amount of your dispute is not required for payment. This notice will be removed after the statement period closes, unless you have another dispute open or under review. Waiting until the statement closes ensures that you will not be charged any finance charges or fees on the disputed transaction while under investigation.
  Questions about your dispute?
  
  Call us at ************** 
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  Fax Number
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  Sincerely,***** Fargo Claims Assistance Center