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Business Profile

Property Management

Mid Valley Properties LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I applied for a rental through this company. Unfortunately we had some time constraints and did not make our appointment to view the rental. They denied our applications, but never ran a credit check or background check. I believe if that money wasn't used to check our rental or credit history, then we should be refunded that money. It was 45 dollars for each of us, so 90 dollars total.

    Business Response

    Date: 03/22/2023

    The *********** applications were denied as they failed to cancel or show for their scheduled viewings.  Applications processed and/or denied are not eligible for a refund. 

  • Initial Complaint

    Date:08/23/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08/13/22, I contacted Mid Valley Properties to set up an appointment to view their property for rent at ***********************************************************. We were told there were no current applicants and that based on our income, we would most likely be approved, subject to passing background and other requirements. I completed and paid for four applications because there would be four adults living in the property. On Tuesday, 08/16/222, all of the applications were submitted after I spoke with **** and she told me to do so because they didn't have any applicants at the time. I paid $180 for all four applications and have received no response from this company. I called several times in an attempt to get an update or at least communicate with her, but she has ignored all of my texts and phone calls. I recently looked into this company and discovered that MANY people have complained about the same thing happening to them. Mid Valley Properties, I believe, is a scamming business that commits fraud by duping people and stealing their money, then never contacting them again.Mid Valley Properties' business license should be revoked because they are causing so much harm to our community. I want a refund for my fees because they pretty much vanished after I paid.

    Business Response

    Date: 09/06/2022

    I am sorry **************** was not able live in the home on Raleigh Ct., however her applications were not received until the 16th and 17th of August.  Unfortunately I received other applications on the 16th. As our policy is to process applications in the order they are received, the applications received prior to **************** were processed and approved before hers.  Once the earlier set of applications were approved and accepted ******************** and her co-applicants application fees were processed for refund on the 24th.  As I stated to ****************, Appfolio who processes the applications fees takes 10 to 15 days to refund the application fee on the credit card used to pay. As stated on the application form, application fees are actually not refundable.  I have attached a copy of the refund requests as they show on Appfolio. I wish **************** and her co-applicants the best on finding a new home in a very difficult rental market.

    Sincerely,

    Mid Valley Properties, LLC

Mid Valley Properties LLC is NOT a BBB Accredited Business.

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