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Business Profile

Furniture Consignment

Your Western Decor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Consignment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 2 bar stools on May 19, 2024 for over $4000. After several months without delivery, the vendor gave me a 20% discount because of the repeated delays. Still the order did not arrive and the vendor finally agreed to give me a full refund on 9/20/2024 via ******. I received an email saying the refund had been issued, but it was still showing as pending with ******. After contacting ******, they tell me that they have been unable to collect funds from the seller.I have detailed records.

    Business Response

    Date: 10/22/2024

    Hi,

    This issue has been resolved. I had issued the full remaining refund on the 20th of September but by mistake, I requested the refund come out of an account that we no longer fund. I couldn't figure out what the issue was. Once I realized what I had done, I emailed **** and told her I was trying to issue the refund from an account we not longer use. Once I realized that, I quickly issued the refund using our ****** funds, which is what I thought I had done the first time. Then, it still took several days to she the refund on her end because she didn't purchase from her ****** account, she purchased from her ****** Credit Card.

    The whole reason the chairs didn't show up was because they were lost in transit and to this day, we have still been unable to locate them.

     

    I hope this helps and we can close this complaint. I worked with **** as much as I could to get this issue resolved. Thankfully, now it is resolved. As you can see in the screenshot, the refund went through the day after she opened this complaint.

     

    Thank you,

    ****** *******

    Your Western Decor

Your Western Decor is NOT a BBB Accredited Business.

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